Customer Service High School
Resume:
YARA
ORTIZ
@ = **********@*****.***
@ EL Mirage, AZ 85335
SKILLS
+ Client Relationship Management
+ Appointment Booking
+ Reading Comprehension
+ Appointment Confirmation
+ Calendar Management
+ Teamwork and Collaboration
+ Customer Satisfaction
+ Willingness to Learn
+ Attention to Detail
+ Time Management
+ Telephone Management
+ Warm and Cold Call Expertise
+ Customer Conflict Resolution
+ Information Updates
+ Professional Relationships
+ Appointment and Meeting
Scheduling
+ Delivery Appointment
EDUCATION
Josefa Velez Bauza High School
Penuelas, Puerto Rico - 05/2000
High School
PROFESSIONAL SUMMARY
Dependable worker with knowledge of customer service and data
entry. Highly organized and self-motivated, with excellent
communication and interpersonal skills. Demonstrate ability to
prioritize tasks, well management of time, and meet deadlines. Fluent
reading, writing, speaking and listening in both English and Spanish,
and able to provide clear customer service in both languages.
Seeking to apply customer service and problem-solving expertise to
benefit your company as a call center representative.
WORK HISTORY
At Home - Appointment Scheduler/Customer Service
10/2022 - 07/2023
+ Answered phone calls and answered questions from potential
customers.
+ Handled complaints and questions, and re-directed calls to other
team members.
+ Acted as first point of contact and set appointments for
prospective clients.
+ Received in-bound calls and initiated out-bound daily calls to
introduce customers to products and services offered.
+ Communicated with management to provide feedback on value
and productiveness of appointment setting process.
+ Established administrative work procedures to track staff's daily
tasks.
+ Scheduled follow up calls with potential customers to gain
interest in scheduling appointments.
+ Entered daily data in computer systems and documented office
activities.
LANGUAGES
Spanish: English:
= Se ees
=o = es Se
Bilingual or Proficient (C2) Bilingual or Proficient (C2)
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