Customer Service Quality
Resume:
INA WHITE
*********@*****.***
Spartanburg, SC 29306
CONTACT
SKILLS
• Leadership
• Communication
• Client satisfaction
• Team collaboration
• Problem-solving
• Time management
• Operational efficiency
• Health standards compliance
• Sanitation protocol management
• Facility longevity enhancement
• Attention to detail
• Customer service
• Emotional support
Reliable, motivated and dedicated professional with over 10 years of diverse experience. Proven performance in management, leadership, excellent communication skills, time management, and computer skills. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
PROFESSIONAL SUMMARY
Custodian
Micheal's Janitorial, Spartanburg
Caregiver
PapaPal, Spartanburg
EXPERIENCE
October 2023 - Present
• Maintain facility cleanliness, ensuring safety and hygiene standards are met
• Develop efficient cleaning schedules, boosting team productivity
• Utilize specialized equipment to enhance cleaning efficiency
• Collaborate with team to complete tasks swiftly, improving overall productivity
• Analyze facility needs and tailor cleaning protocols, enhancing facility longevity
• Streamline cleaning processes to boost operational efficiency
• Implement cutting-edge cleaning techniques to enhance service quality Manages sanitation protocols to meet health standards, ensuring a safe environment
•
• Optimizes team efforts to expedite cleaning tasks, enhancing space usability. January 2019 - Present
Enhanced client daily living quality by 30% through tailored care plans at PapaPal
•
Managed medication schedules accurately, ensuring 100% adherence to prescribed health protocols
•
Provided emotional and physical support, improving client satisfaction and
• comfort
Teamed with healthcare professionals to optimize care strategies, enhancing patient outcomes
•
Boosted client well-being by initiating engaging activities that increased engagement
•
Monitored and reported on patient condition, ensuring timely adjustments to
• care plans
Introduced innovative care techniques that improved patient comfort and recovery times
•
• Reduced emergency incidents by 25% through proactive risk management Remote Customer Service
Wells Fargo, Spartanburg, SC
Food Deliver
DoorDash, Spartanburg
Cashier
Taco Bell, Spartanburg
• Cultivated a supportive environment, significantly uplifting patient morale
• Analyzed patient feedback to refine care protocols, boosting satisfaction by 15% Fostered strong relationships with clients, leading to a more trust-based care environment.
•
April 2018 - June 2024
Managed customer accounts and provided superior customer service, demonstrating excellent communication and interpersonal skills.
•
Provided customer service in both English and Spanish to callers, resolving
• inquiries with accuracy and efficiency.
Handled financial transactions accurately and securely, including deposits, withdrawals, transfers, and loan payments.
•
Educated customers on how best to use their accounts; providing tips on budgeting or money management techniques.
•
Enforced security protocols at all times while handling cash transactions in
• accordance with company policy.
Utilized effective communication skills to build relationships with clients, colleagues, and management.
•
December 2018 - February 2022
• Efficiently managed timely food deliveries, enhancing customer satisfaction Maintained accuracy in order handling, ensuring all deliveries met quality
• standards
Analyzed customer feedback to refine delivery processes, boosting repeat customer rate
•
• Enhanced route planning efficiency, increasing on-time deliveries
• Monitored order specifics to uphold a 99% accuracy rate in deliveries. August 2009 - August 2011
Managed daily cash transactions accurately, improving checkout efficiency and reducing wait times
•
Enhanced customer satisfaction with prompt service and effective problem resolution
•
Learned new POS systems quickly, increasing transaction speed and reducing
• customer wait times
Supported team during peak hours, ensuring smooth operations and high customer satisfaction
•
Analyzed transaction discrepancies, reducing errors through meticulous attention to detail
•
• Developed strategies to handle customer complaints, elevating service quality
• Introduced innovative customer engagement tactics that increased repeat visits. Medical Assistant
Spartanburg Community College, Spartanburg, SC
EDUCATION
January 2008
Age: 32
PERSONAL INFORMATION
Contact this candidate