Customer Service Support Specialist
Resume:
Lori Altobello
Graniteville South carolina 29829
941-***-**** - *********@*****.***
Professional Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
●Coaching and Training
●Sterilization Surgery
●Calendar Management
●Customer Service
●Credit and Collections
●Setting Up Appointments
●Handling Complaints
●Accounts Payable and Receivable
●Patient Admission
●Administration and Operations
●Leadership and Change Management
●
●Microsoft Office
●Customer Service Management
●Supply Replenishment
●Inquiry Requests
●Clerical Support
●Task Delegation
●Reminder Calls
●Staff Training
●Training and Development
●
Work History
08/2008 to 10/30/24
Assistant Office Manager
Dr Donna Smolinski – 970 Kings Highway Port Charlotte Fl 33980
●Kept the front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
●Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
●Transferred and directed phone calls, guests, and mail to correct staff members.
●Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
●Delivered top-notch administrative support to office staff, promoting excellence in office operations.
●Sorted, opened, and routed mail and deliveries to meet business requirements.
●Recorded expenses and maintained accounting records.
●Created and updated records and files to maintain document compliance.
●Optimized office schedule to balance team workloads, group productivity and financial targets.
●Authored business documents to organize and emphasize information quickly and effectively.
●Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
●Collect payments and end of day reports
●Assist the dentist chairside
09/2022 to 12/2022
Delivery Driver
Stemper (amazon DSP) – Venice, FL
●Completed on-time deliveries by choosing best and most efficient routes.
●Delivered packages to customer doorsteps and business offices.
●Maintained an upbeat, positive attitude in a busy, customer-focused environment.
●Completed rush deliveries on tight timetables to satisfy customer needs.
●Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
●Operated vehicle safely in highly congested areas with no traffic violations.
●Worked scheduled hours as required and took on available shifts during holidays and busy periods.
●Loaded truck and properly secured items to prevent damage for deliveries.
●Inspected and maintained delivery vehicles regularly to keep in safe working order.
●Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Education
08/2008
Associate of Applied Science: Dental Assisting
Charlotte Technical College - Port Charlotte, FL
1992
High School Diploma
Dedham High School - Dedham, MA
Contact this candidate