Customer Service Guest Services
Resume:
Jeffrey Meraz
**** *** **** ****. # ****, TX. ***31
*****.****@*****.***
linkedin.com/in/jeffrey-meraz
Summary:
Self-motivated professional experience in delivering outstanding guest services. Customer-focused eager to leverage dining area management experience and customer service skills to support an established restaurant with room for long-term growth and advancement. Excellent english written, spoken and communication skills Fluent in conversational spanish.. Strong computer skills including familiarity with POS Point of Sale systems.
Professional Experience:
Door Dash Delivery Dasher – Austin, TX. / Jan.. 2021 – Present
●Platinum Dasher achieved highest customer service, delivery accuracy and customer satisfaction ratings.
●Over 4,500 delivery and shopping dashes completed with top customer service ratings.
●Prioritized Dasher, and shopper evening during slow volume periods.
Next Generation Consultants – Dallas, TX. / Remote Feb. 2023 – June, 2024
Project Manager (Contract)
●Lead and manage Project refresh from Aug 2019 – Dec. 2020, Update Risk Assessment, and Security Gap Analysis.
●Reviewed, Cyber Security compliance, updates and patches.
●Performed vulnerability and penetration testing.
●Utilized PMI standards, Jira, Confluence, and MS Project to track deliverables on Cloud based applications.
●Presented assessment findings, recommendations, and next steps to Stakeholders.
●Assessed best practices for DEX capable clients and certified by major retail customers.
●Propose a high-level outline for future recommended needed actions.
●Audited contract processes, SLA, billing and rate contracts.
●Review CapEx and OpEx expenses and budgeting
●Hosted all communication meetings internally and externally
State of Texas Department of Health and Human Services Commission (HHSC) IT – Austin, TX. Jan. 2021 – August 2021
Cyber Security Project Manager
●Manage U.S. Department of Health and Human Services Commission (HHSC) Cyber Security Project during the Remediation Phase.
●Ensure Cyber Security Remediation activities meet (HIPAA) Federal standards.
●Performed vulnerability and security testing
●Tracks IT staff hours using the Project Portfolio Management (PPM) system as a tracking tool.
●Reported and tracked CapEx and Operational Expenses.
●Maintain Application, Database, and Document repositories.
●Manages and presents status dashboard for systems remediation activities to the Health Insurance Portability Act (HIPAA) Compliance Project Executive Steering Committee.
●Oversee Risk Management Plan analysis and oversee remediation tasks and milestones.
●Provides clear and concise information and options for project issues and risk(s).
Southern Methodist University – Dallas, TX. January 1995 – June 1997
Catering Manager - Dining and Alumni Services
●Team leader for high profile Distinguished Dinners and Awards.
●Oversaw Tate Distinguished Lecture Series for State and World Leader guests.
●Represented Southern Methodist University in providing five star Catering Food, Service, and Experiences to high profile guests and Alumni.
Education:
●SouthWest Institute / American Hotel and Restaurant Association- EL Paso-TX-1992 Associate Degree
●Southern Methodist University – Dallas, Texas pursuing undergraduate studies
●Certified SCRUM Master (CSM)
●Conversationally fluent in Spanish
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