Customer Service Call Center
Resume:
*** **** *** ** *******, Co *****
***********@*****.***
DOREEN AVERY
OBJECTIVE Skilled customer support with valuable experience providing exceptional Customer Support. Builds rapport easily with all colleagues and clients using a professional and engaging communication style. Resolves problems quickly and by actively listening to client’s needs and effectively developing solutions to achieve client satisfaction.
SKILLS ● Superb Customer Service
● Strong Technical Aptitude
● Executive Support
● Excellent Telephone Etiquette
● Sales
● Insurance enrollment
● Hipaa
● Medical termniology
● Meeting kpi
EXPERIENCE ASHTON CARTER
10/2023 to present
Duties included
Answering incoming calls assisted customers with enrollment into either Medicaid or a Qualified Health plan educating members on open enrollment and explaining a qualifying life event walked customers though creating an account,Also assisted customers with completing the application for health coverage build rapport.
SYKES, DENVER – CUSTOMER CARE AGENT
09/21 to 03/23
Denver Co
Answering incoming calls, assisting patients with booking apps, building reports, collecting insurance and cc information, if they were unfamiliar with dispatch health, I would let them know who they are and book the appointments.
American Logistics
8/20 to 09/2021
Duties Included answering incoming calls, assisted customers with updating there account information ordering bus passes for members, Scheduling appt for with er same day our in the future educated customers on our services
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