Customer Service Sales Rep
Resume:
Heather Johnston *** *rd St SW
Waverly, IA *****
*************@*****.***
EXPERIENCE
Marketing Access Services, Waterloo (remote)- Sales Rep March 2022 - Present
Duties - Call prospects and customers on promotional services from our clients. All outbound calls.
McDonald's, Waverly - Team Lead
July 2016 - present
Duties - Trained new employees on new and everyday procedures. Run shifts when the manager needed to step away. Handle any customer complaints and help the crew achieve our star-quality service. Waverly School District, Waverly - Para Educator
December 2016 - October 2020
Duties - Helped teachers teach and keep students on task. I was trained in CPI for any aggressive situations. Was on an acknowledgment team for students and planned and scheduled field trips and activities. McDonald’s, Waverly - Swing Manager
June 2008 - July 2013
Duties - Shift management, daily deposits, inventory, and guiding and helping our team serve Gold Star Quality. Train our team leads and crew trainers on new products and procedures.
EDUCATION
Hawkeye Community College
2006 - 2008
Degree - Transcription and I-CD9 Coding
Clarksville High School
1995 - 1996
Degree - G.E.D
I have 31 years of experience in customer service and retail. I was my daughter's girl scout group leader. While working at the school I was in charge of calling different businesses for field trips or donations for our school. I have excellent customer service skills and enjoy continually learning. I can type 55 wpm, communication and computer skills.
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