Project Management Customer Service

JEFF BROWN

SR. IT PROFESSIONAL: TECHNICAL PROJECT MANAGEMENT COMPLIANCE

Palm Coast, FL 32164 LinkedIn: Jeff Brown 904-***-**** ************@*******.***

LEADER TRUSTED ADVISOR SME IT PROJECT MANAGEMENT/COMPLIANCE VETERAN US AIR FORCE

Senior IT Technical professional bringing over 20 years’ demonstrated experience managing/hands-on focus reaching major IT infrastructure and compliance operations area delivering practical technology solutions. Meticulous attention-to-detail, exceptional customer service, concise communication.

AREAS OF EXPERTISE

Professional

•Trusted Advisor

•Active Listener, Approachable

•Collaborative, Consultative

•Leader, Coach, Manager, Mentor

•Relationship Management

•Vendor Management

•Strategic Thinking/Planning

•Budget Development/Execution

•Operations Planning

•Procurement

•Service Level Agreement (SLA)

•Concise Communicator

•Continuous Process Improvement

•Change Management

•Asset Management (ServiceNow)

•Program/Project Management

Compliance: PCI, SOX

•Helpdesk Implementation/Management

•Compliance, Data Privacy, Risk, Quality Management

•Policies/Procedures Development/ Implementation

Technical

•ServiceNow

•Protocols

•Software

•Technology Infrastructure/ITIL

•Setup/Configuration/Decommission

•Design/Build/Upgrade/Integrate

•On Premise, Cloud, Virtualization

•Agile/JIRA/Kanban/Scrum

•Cyber Security Compliance/Audit

•Electronics, Voice, Messaging

•Project Management Methodology

•Windows

•Servers: Windows, HP, Dell, IBM

•Operating Systems

•SharePoint Online

•Microsoft Office 365

•Microsoft Project

Project Management Webparts Config

•Datacenter, Networks, Routing, Switching, Desktop, Server

PROFESSIONAL EXPERIENCE

Wells Fargo Palm Coast, FL (Remote) February 2015 – May 2024

SENIOR TECHNOLOGY BUSINESS SERVICES CONSULTANT, AUDIT/COMPLIANCE

•Manage small-to-large projects re: audit, compliance, risk management ensuring remediation of non-compliant items

•Oversee asset

•Collaborate/coordinate deliverables with planners, engineers, application teams, business units

•Communicate/consult with stakeholders capturing requirements, specifications, deliverables; document approval

•Coordinate/implement change control (CR), risk management exceptions (coordinating with Operational Risk Management)

•Document project deliverables, testing results, approvals; develop planning for cutover/go-live/handover to business-as-usual (BAU) with training/project documentation/artifacts for end-users/technical team

Advantage Technical Resourcing at Wells Fargo Charlotte, NC October 2013 – February 2015

TECHNICAL PROJECT MANAGER 4, CORPORATE

•Manage projects from requirements gathering to handover (e.g., hardware/software requirements documented, resource efforts documented/provided by planners, technical staff, application team, business)

•Manage/report projects resources, budget/forecast, tracking according to project plan

•Manage/documents issues, risks, change requests

Conduct Operational Readiness (OR) process/procedures; document results with recommendation to handover to BAU

JEFF BROWN

904-***-**** ************@*******.*** Page 2

Signature Consulting at Bank of America Charlotte, NC August 2012 – October 2013

INFRASTRUCTURE TECHNICAL PROJECT MANAGER

•Performed in leadership role managing projects delivered as scheduled/withing budget/QA controlled

•Managed/completed 4 multi-million dollar imaging technologies into production as scheduled

•Developed/implemented SharePoint On-Boarding/Knowledge Center for technical project managers

•Managed projects’ end-to-end infrastructure deliverables (e.g., hardware/software requirements gathered/documented, design, hardware procurement, coordinate server/network build, software applications support) providing hands-on technical support/resolution of technical issues

•Collaborated/coordinated software application deployment

PREVIOUS EXPERIENCE

JPMorgan Chase Tampa, FL

PROJECT MANAGER (promoted) August 2007 – July 2011

ENGINEER TEAM LEAD (promoted) June 2003 – August 2007

SYSTEMS ENGINEER April 1999 – June 2003

Project Manager: Full project management/resource allocation/staff mentoring (7-20 staff) of IT infrastructure projects $250k to $1million across 6 financial lines of business:

•Set/communicated projects, deliverables, business strategy, schedules with global team

•Managed Change, Release, Incident, Problem items

•Drew on critical thinking skills/creative solutions for global environment delivering cost-effective solutions/capitalizing on business value/impact of utilizing most relevant technical solutions

•Developed key cross-functional operations/communications relationships; maintained organizational on-site visibility maintaining operations engagement (e.g., observe business requirements, monitor systems efficiencies)

•Collaborated with high level stakeholders organization-wide ensuring IT/business goals aligned, customer expectations met, timely projects delivery

•Representative Projects:

o200 Windows-based servers integrated from Washington Mutual Infrastructure into JPMorgan Chase infrastructure (e.g., IP address, OS certification, application integration, network consolidation, inventory, documentation, training, handover system administration, legacy server decommission/asset management)

o500 legacy Windows servers decommissioned

oProject Managed/deployed/supported ~1200 Windows 2000/2003-based servers throughout US

oManaged/implemented/collaborated in SharePoint 2007/2010 server infrastructure implementation

Engineer Team Lead: Managed daily 24/7 support/maintenance (network administration, security, hardware, application/server technical support/root cause analysis, SLA negotiation) of Retail Banking, Mortgage Underwriting, Auto/Education Loan Processing application systems with representative projects including:

•Migrated 1000 servers from Windows 2000 to Windows 2003 (e.g., OS setup/configuration, application integration, server hardware build-out, security, documentation, training, testing/QA, handover to business)

•Transitioned 1200 servers from JPMorgan Chase RFS to ECCS (newly formed organization) (e.g., Tivoli infrastructure reconfiguration, Symantec deployment to Sep 11, server hardware physical relocation, application relocation/consolidation, IP address schema, patch infrastructure, SharePoint server integration, inventory, documentation, training, handover to system administrators)

•Developed team SharePoint 2007/2010 server (e.g., configured SharePoint Lists/Webparts, Project Management Webparts utilized for projects going forward)

Systems Engineer: Key representative projects/responsibilities in addition to client relationship management and coaching/mentoring staff maintaining applications, systems, servers in daily operations:

•Managed, coordinated, collaborated in 2 IT data center installations (e.g., power specifications/redundancy (UPS), network (switches/routers), A/C and humidity control, server cabinet installation) for centers housing 200-500 servers/storage/robotic tape libraries)

•Supported/deployed ~1200 Windows servers across US

JEFF BROWN

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EDUCATION CERTIFICATION PROFESSIONAL DEVELOPMENT

PROFESSIONAL DEVELOPMENT: Computer Science Howard Community College Columbia, MD

PROFESSIONAL DEVELOPMENT: Business Management University of Phoenix Online Phoenix, AZ

PROFESSIONAL DEVELOPMENT: MS Windows University of South Florida Tampa, FL

PROFESSIONAL DEVELOPMENT: Microsoft MCSE University South Florida Tampa, FL

PROFESSIONAL DEVELOPMENT: PMP Boot Camp PMBOK Charlotte, NC

PROFESSIONAL DEVELOPMENT: MS-900 (Microsoft 365) Ongoing, Online

CERTIFICATION: ITIL Foundation ITIL, Axelos Charlotte, NC

HONORS AWARDS COMMENDATIONS

COMMENDATION: Air Force Commendation Medal

COMMENDATION: Air Force Overseas Long Tour Ribbon

COMMENDATION: Air Force Training Ribbon

COMMENDATION: Air Force Longevity Service Ribbon

COMMENDATION: Air Force Good Conduct Medal

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