Customer Service, Delivery Driver, IT Desktop Support

James Scott Sullivan

**** ********** *****

High Ridge, MO 63049

Cell: 636-***-****

E-mail: *.*********@*****.***

Professional driver with over 5 years’ experience in the delivery field providing top-of-the-line customer service while keeping safety and efficiency at the forefront. CORE COMPETENCIES

Analytical analysis

Technology Functional

Customer Orientation

Integrity

Cross cultural agility

Professionalism

EXPERIENCE

AutoZone

Commercial Delivery Driver March 2023 – Present

Receive orders from the store, pick items to be delivered and proceed to make delivery. Have customer sign handheld device confirming accurate item(s) have been delivered. Ask if there are any returns and log them on paper return book. And give the shop a copy of the list of item(s) to be returned to store. Once back at store give items and receipt copy to CSM

(Commercial Sales Manager) and said part(s) for credit to that shops account. Door Dash

Driver 2019 – March 2023

Provide customer service using a mobile app to provide local, on-demand delivery or pickup from local restaurants and stores.

When required, also shopped to fulfill customer’s list.

Top Dasher in my area.

Retail Technology Group

Repair Tech Level I November 2021 – June 2022

Troubleshoot and assess repair needs of each product.

Make hardware repairs as needed.

Forward to Level II tech and Quality Control for final inspections prior to shipping. AutoZone

Salesperson/Driver 2017-2021

Retail

Handled all customer inquiries and sales.

Stocked and cleaned displays as needed.

Commercial

Assisted on the commercial side as support and delivery between warehouse and stores.

Responsible for all vehicle maintenance on assigned vehicle. JSSullivan v3

Borghi Floors

Delivery Driver 2018 – 2022

Pick up instructions, checks and directions to pick up flooring for day’s job(s).

Drive 1-ton extended company van to pick up Flooring, and material needed by the job for the installer.

Responsible for paying the floor Vendor and securing the load in the van for transit.

Transporting load to installer and unloading per his instructions. Image Reality October 2006 – March 2020

Real Estate Agent

All necessary duties to assist buyers and sellers in the home buying process.

Planning and attending open houses.

Setting up showing appointments with potential buyers.

Using the multiple listing service to find or list homes.

Researching sale prices of comparable properties and oftentimes using the sales comparison approach (SCA) to estimate a home’s value.

Scheduling home inspections and appraisals.

Completing the paperwork for offers or purchase agreements.

Sending information to the lender required for the mortgage. Uni-Group, Inc. February 1998 – October 2001

End User Technology Specialist

Microsoft Applications

Symantec/Norton Ghost image cloning

o Successfully rolled out 5,000+ computers using cloning technology.

Identified, documented, and resolved user Microsoft Office application issues.

Maintained software license and copyright agreements for 5,000 users.

Worked with hardware vendors to update revision and service/maintenance agreements.

Provided expert technical support to 1200 on-site users and 1200 remote users with daily operational issues.

Configured IBM computers with in-house software to connect to LAN and AS/400 systems, using emulation software.

Configured e-mail client on 5,000+ user computers.

Installed, modified, and made minor upgrades to PC hardware and software systems and provided technical assistance and training to end users. EDUCATION

National Education Center 1985 through 1987

Associates Degree Electronics Engineering Technology GPA 3.0 Dean’s list

JSSullivan v3

CompTIA Computing Technology Industry Association May 1997 A+ Computer Technician Certification

HOBBIES

Designing and building PC’s.

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