Customer Service Data Entry

Darleta M. Freeman *************@*****.***

***** ********* ****** 216-***-****

Cleveland, Ohio 44111

OBJECTIVE

To secure a position where I can continue to grow and develop my professional career. To have an opportunity to showcase my ability to work as efficiently as possible to assure the organizational and departmental goals are reached consistently. PROFESSIONAL PROFILE

10 years experienced collections, customer service, data entry and processing.

Knowledgeable of all Federal Regulatory Requirements for Debt Collections to assure all rules and guidelines are satisfied.

Demonstrates the ability to adapt to fast pace and changing environments while maintaining a consistent workflow.

Able to learn, apply and enhance processes and tools used by department personnel.

Exceptional quality with making accurate, confident and timely decisions to solve urgent matters.

Consistently resolve conflicts and struggles which may involve detailed research and analysis.

Practice professional verbal and written communications.

Self-motivated and focused to perform at a high level daily to assure all work related requirements are consistently met.

Establish and maintain professional relationships with senior management, departmental and interdepartmental peers. RELEVANT EXPERIENCE

DBS Financial/Lisa Warranty Company Akron, Ohio 01/2015 – 9/2016 Warranty Specialist

Assist customers with the deployment of warranty services from inception to conclusion.

Conduct insurance related inquiries to assure customers have loaner vehicles while repairs are conducted.

Meet with customers to discuss warranty options, repair quotes/services and budget repayment plans.

Locate and provide local repair facilities to connect with customers to assure timely repairs.

Assist in daily meetings to discuss and resolve warranty related conflicts. DBS Financial/ABC Motor Credit Akron, Ohio 09/2014 -01/2015 Customer Care Representative

Identify and monitor delinquent customer accounts to assist with options to bring account current.

Conduct customer financial reviews to assure accurate financial statuses are recorded.

Conduct routine monetary transactions on client accounts to confirm payment is received timely.

Full and complete knowledge of all Federal Debt Collections policies, procedures and applications.

Assist customers with payment arrangements, settlements, extensions and garnishments. Computer Comprehension

Skill Level Excel Word Power Point Outlook Explorer AMS Titanium DM9 OAMS Experience X X X X X X X X

Intermediate X

Beginner X

Microsoft Office Applications Associated Software

Education

Lakeland College Mentor, Ohio 2013-2014

Majoring in Accounting

National Automotive Experts Strongsville, Ohio 09/2016 – Present Claims Customer Service Representative

Guides customers through the claims process governed by company/industry policies and guidelines.

Exceptional knowledge and professionalism to assists with inbound calls in a timely manner.

Able to perform all core processing functions to accurately record contracts and data enter to OAMS.

Determines the validity of an agreement for qualifications to the Warranty Forever Programs.

Process prepaid claims as necessary including auto, motorcycle and RV’s

Addressed and resolved complaints from irate clients to assure continued positive relations.

Contact this candidate