Data Entry Customer Service

Cheidy M. Ortiz

PROFILE

** ***** **** *********** *** and Banking professional. Bilingual in Spanish and English. Strong organizational, multitasking, and interpersonal skills. EXPERIENCE

TSO Customer Reconciliation Analyst, Citizens Bank; Riverside, RI - January 2019-Present

Provides various reconciliation services for large corporations, on a daily and monthly basis. Works diligently to identify check errors and potential fraud, and escalated when appropriate. Extensive use of excel and other office suite products. Data Entry, File Clerk 2, Citizens Bank; Riverside, RI - October 2018 - January 2019

Processed check claims in a timely manner according to bank procedure. Reached out to customers for any additional information required. Worked diligently to identify fraud. Tax Service Representative / Data Entry, Global Multi Service; Providence, RI May 2008 - October 2018

File 1040 Form, perform audits and review. General tax preparation. Provided outstanding customer service while engaging with customers face to face. Always provided any assistance necessary. Handled a call volume of about 100 calls daily. Extensive document filing and organization. General secretarial / receptionist duties. Used extensive sales and accounting skills to be successful in the role. Customer Service Representative / Data Entry, Citizens Bank; Riverside, RI - February 2014 - April 2016

Provided excellent customer service in a call center environment. Typical call volume was 50 calls daily. Completed data entry tasks while multitasking with the phone. Always assisted customers with any inquiries regarding their bank account, or services included. Assistant Secretary, Loiza Elementary School; RI - April 2005 - July 2006

Performed general secretarial duties, including: organizing files, document preparation, organizing and scheduling meetings. Also worked on various projects. EDUCATION

Accounting Certificate - Ashwood College

High School Diploma - Jesus Vizcarrondo Loiza, PR

SKILLS

• 10 + years of tax service experience

• 10+ years of clerical/administrative experience

• Bilingual in Spanish/English

• Strong organizational and multitasking ability

• Proficient in Microsoft Suite

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