Human Resources Continuous Improvement
Resume:
Jill Dillon
*** ********* ** ******* ** USA *****
************@***.**
Manager with 22 years of diverse experience encompassing sales, analysis, and human resources. Demonstrates strong mechanical knowledge and proficiency in Microsoft Office, consistently enhancing team efficiency and customer satisfaction. Passionate about leveraging technology and learning new skills to drive continuous improvement and innovation.
Employment History
RCA Rural Carrier
Associate, United
States Postal Service, Nov 2018 - Nov 2020
Slidell, LA
● Delivered mail and packages along rural routes, ensuring timely and accurate service for all customers.
● Collaborated with team members to optimize route efficiency and enhance customer satisfaction.
● Maintained adherence to federal holiday schedules and weekend shifts, ensuring reliable delivery.
● Consistently met delivery targets, contributing to overall service excellence and route performance.
Assistant Rural Carrier, United States Postal Service, Oct 2017 - Nov
2018
Slidell, La
● Delivered packages on Sundays and federal holidays, ensuring timely and accurate distribution.
● Handled mail and packages along a rural route, providing various customer services on Saturdays.
● Improved delivery efficiency and customer satisfaction through dedicated service.
● Executed efficient package deliveries on Sundays and holidays, ensuring timely service for all customers.
● Consistently met delivery deadlines, maintaining high customer satisfaction through reliable and punctual service.
Deputy, Pike County Sheriff'sOffice, Jun
2014 - Jan 2016
Mississippi
● Patrolled rural county, responded to service calls, enforced state codes and ordinances.
● Provided security at county courthouse, ensuring safety and order.
● Managed additional tasks designated by Sheriff, contributing to a 15% reduction in local crime rates.
● Provided courthouse security, meticulously monitoring and responding to potential threats, ensuring a safe environment for all courthouse activities.
● Coordinated with Sheriff and team on additional tasks, enhancing team efficiency and responsiveness to community needs.
● Conducted in-depth investigations during patrols, utilizing state and county resources to resolve issues swiftly and effectively.
● Assisted in community outreach programs, fostering positive relationships between the Sheriff's Office and local residents.
Employment History cont
Probation Officer III
(Case Manager),
Mississippi Department Of Corrections, May
2006 - Jan 2011
Mississippi
● Supervised and managed offender caseloads, ensuring compliance with court orders and rehabilitation plans.
● Facilitated rehabilitation programs, significantly improving client reintegration success rates.
● Coordinated resources efficiently, enhancing rehabilitation outcomes for supervised offenders.
● Delivered courtroom testimony and managed prisoner transportation, ensuring legal and procedural accuracy.
● Coordinated with legal entities to provide expert courtroom testimony, ensuring accurate representation of offender cases.
● Worked closely with community resources to secure necessary rehabilitation services, enhancing client outcomes.
● Managed extensive caseloads efficiently, achieving timely case resolutions and maintaining high standards of supervision.
Housekeeper/
Janitorial/ Food service worker
Southwest
Mississippi Community
College, Jun 2003 -
May 2006
● Performed air vent cleaning and building maintenance, ensuring optimal facility conditions.
● Maintained cleanliness in bathrooms, dorms, break-room kitchens, and cafeterias, Worker enhancing hygiene standards.
● Executed exterior cleaning tasks, including glass and window cleaning, mopping, sweeping, and vacuuming.
● Worked closely with campus staff to coordinate cleaning schedules, ensuring minimal disruption to daily operations and enhancing teamwork.
● Implemented effective cleaning strategies, reducing maintenance issues by 30% and elevating overall campus cleanliness and satisfaction.
● Meticulously executed deep cleaning procedures for critical areas, such as kitchens and dorms, ensuring adherence to health and safety standards. Cpl, St Bernard Sheriff's
Office, Feb 1998 - Jun 2003
Chalmette, LA
● Supervised a team of deputies, ensuring adherence to schedules and training protocols.
● Managed inmate financial accounts and supervised visitation processes, ensuring accuracy and compliance.
● Conducted employee evaluations, enhancing team performance and operational efficiency.
● Maintained safety and security of the St. Bernard Parish Jail, reducing incidents and improving inmate management.
● Led inmate financial account management and visitation oversight, ensuring compliance and enhancing operational efficiency.
● Supervised a team of deputies, leading workforce scheduling and enhancing team performance through structured training programs.
● Coordinated with staff to maintain safety and security in St. Bernard Parish Jail, fostering a secure environment for all.
Education
Harbor police academy, New Orleans, LA, Dec 1998 - Jun 1999 Associate's degree in Law
Courses
Classes (PPE) - Eye and face protection, Hand and Body protection, Respiratory protection, Waste Disposal, Hazardous Materials, Chemical Safety, Biological Safety, Shipping Hazardous Materials, Hearing Protections, Surgical Mask, Respirators, N-95, Half mask, Full-Face., Jun 2003 - May 2006 Skills
Law enforcement
Delivery Driver Experience
Mechanical Knowledge
Analysis Skills
Lexis Nexis
Background Searches
Access
Excel
MS Word
Word
Scanners
Legal Research
English
Writing Skills
Negotiation
Case Management
Communication skills
Computer skills
Organizational skills
Customer service
Banking
Grocery store
Load & unload
Hospitality
Hotel experience
Public health
Restaurant experience
Customer relationship management
Human resources
Front desk
CRM software
Microsoft Office
Quick service & fast food restaurant
Management
Order management system
Pricing
Account management
Sales
Retail Sales
Languages
Spanish
Singe language
Additional information
Certifications and
Licenses April 2024 to November 2029
Personal Driver's license.
Class E
Assessmen
Cleaning skills-Proficient
March 2024
Knowledge of cleaning techniques and processes
Full results: Proficient
Bookkeeping — Completed
March 2024
Calculating and determining the accuracy of financial data Full results: Completed Customer focus & orientation — Proficient
March 2024
Responding to customer situations with sensitivity Full results: Proficient
Security guard skills - Completed
March 2024
Assessing risks, enforcing security standards, and handling complaints Additional information
March 2024
Using safe practices at work
Full results: Proficient
Managing accounts in QuickBooks - Completed
March 2024
Using QuickBooks software to manage business financials Full results: Completed
Cleaner fit - Proficient
March 2024
Measures the traits that are important for successful cleaners Full results: Proficient
Scheduling - Completed
April 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Attention to detail — Completed
April 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Basic maintenance and repair - Completed
April 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities Full results: Completed
Customer service - Completed
March 2024
Identifying and resolving common customer issues
Full results: Completed
Work style: Reliability - Proficient
March 2024
Tendency to be reliable, dependable, and act with integrity at work Full results-Proficient
Interpreting instructions or signs and solving problems Full results: Proficient
Additional Information
Customer Service
In order to preform well with customer service the first ability, one should have is communication skills. One should be able to communicate with people from all backgrounds and education levels. Part of communicating is knowing how to really LISTEN. Active listening skills go a long way with learning what it is someone is looking for and how you can help.
Another attribute one should have is having an outgoing personality. To be good at customer service one should always be ready to go out of their way to engage with people and learn what it is that someone wants. Knowledge of products is another skill one should have. Knowing all products available and which products would better fit the customer wants. There may be situations where your department doesn't carry the exact product the customer wants, but if you have knowledge of your available products, and a clear understanding of what the customer wants then you should be able to make suggestions that fit the customer's needs. You should have the ability to do this if you have the above mentioned skills.
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