Customer Service Representative

ADETULA FOLUKEMI AMINAT

**, ******* ******, ***** ****, Lagos State.

TEL: 080********, 081********

EMAIL: ****************@*****.***

BIO DATA

GENDER: Female

ORIGIN: Ogun State

NATIONALITY: Nigerian

DOB: 18/09/1989

LANGUAGE SPOKEN: English, Yoruba

PROFESSIONAL PROFILE

I am a professional who excels in customer service, focusing on detail, people, and dependability. I possess a wealth of experience, spanning five years, in building strong and meaningful relationships with clients via phone and email. In my career as a call center agent, I contributed to a 10% increase in customer satisfaction ratings during weekends and holidays. My proficiency in problem-solving is complemented by my experience in using CRM and timekeeping systems. I am also adept at implementing evidence-based practices and efficient computer software programs. My interpersonal skills and communication proficiency contribute to positive client outcomes. I remain committed to staying informed of client satisfaction trends and fostering a culture of excellence.

OBJECTIVE

Am eager to secure a position in a dynamic and challenging environment that fosters professional growth and encourages personal development, not only educationally, but also morally and socially. My objective is to provide exceptional client management, ensuring their optimal satisfaction while delivering my best efforts towards the organization's success. ACADEMIC QUALIFICATION

• Federal University of Agriculture Abeokuta 2012-2016 First Degree B.sc (Biological Sciences)

• Hands on Computer 2016

Certificate in Desktop Publishing

St. Miriam Design Palace

KEY SKILL

• Microsoft, excel and computer skills

• Ability to maximize time and attention to details

• Analytical and critical thinking

• Hand working and Dedication

• Team Player

• Good interpersonal relationship

• Ability to learn fast

• Ability to use initiatives

• Resilience

• Excellent teamwork and people skills.

WORK EXPERIENCE

MEDEXIA LIMITED

Position: Call Center Agent\ Customer Service Representative 2021 –TILL DATE Roles

• Answering and directing phone calls.

• Assist in the preparation of regularly scheduled reports.

• Developing and maintaining a filing system.

• Distribution of correspondence memos, letters and forms.

• Providing general support to clients.

• Approval of mails.

• Vetting medical bills

• Identify the needs of clients.

• Building sustainable client relationship

• Answering inbound callers

• Making outbound calls

• Help train new employees

• Following up on client calls

• Identify and escalate issues to supervisors

• Managing and updating client databases

• Communicating with clients through various channels.

• Responding to clients’ emails

• Write communication scripts for inbound calls

• Provide exceptional client service

RENOVO PROJECT LIMITED (RPL)

Position: Client Relationship Officer/Administrative Officer 2019- 2021 Roles:

• Answering and directing phone calls.

• Assist in the preparation of regularly scheduled reports.

• Maintaining contact lists.

• Answering customers’ enquiry via phone, email and face to face.

• Developing and maintaining a filing system.

• Maintaining supplies inventories.

• Ordering office supplies.

• Distribution of correspondence memos, letters and forms.

• Preparing and monitoring of invoices.

• Submission and reconciling expense reports.

• Organizing travel arrangements.

• Providing general support to clients.

• Ensuring operation of equipment by completing preventive maintenance requirement.

• Booking conference calls and rooms for meetings.

• Coordinating office procedures

• Taking accurate minutes of meetings

• Managing staff appointments.

NATIONAL YOUTH SERVICE CORPS (NYSC)

Mount Carmel Girls Secondary School

Biology and Agric Science 2017-2018

(National Youth Service Corp)

Position: Assistant Teacher

Roles:

• Keeping record of students’ performance.

• Preparing the students for quiz competition.

• Coordination of students for practical workshop.

• Typing and collating examination papers.

• Organizing social activities.

University of Ibadan Zoological Garden Industrial Training 2015 Position: Field Ranger

Roles:

• Daily patrol within the environs ensures the absence of poachers.

• Clean exhibit, maintenance and report health problems.

• Behavioral observation, record keeping and providing environmental enrichment for the animals.

• Providing necessary information to visitors or tourist.

• Public education, conducting tours and answering questions. REFERENCE:

Available on request

Contact this candidate