Customer Service Warranty Administrator
Resume:
Career Overview
Knowledgeable Automotive Warranty Administrator with extensive experience with warranty policies within the auto
industry. Adept at assessing customer needs and resolving issues related to warranty coverage.
Summary
To secure a position that will enable me to use my communication & organizational skills, customer service
background and my ability to work well with people.
Work History
March 8 2009 - Dec 15 2011
Parts/Service Cashier Bill Page Toyota Falls Church VA
- collect payments from customers who had their vehicle repair.
- taking payments over the phone, answering to customer inquiries, providing customer service, operating the cash
register.
Dec 15 2011 - Feb 1 2024
Warranty Administrator Bill Page Toyota Falls Church VA
- Processing Claims.
- Obtained relevant evidence and information regarding claims.
- Reviewed data to verify the validity of claims.
- Developed effective relationships with the warranty call center department through clear communication.
- Maintained up to date records at all times.
- Recorded any claims for warranty and repaired or changed the part in accordance with the policy of the company.
Skills
- Computer skills: DealerDaily, TIS, Fixops, Excel & Word.
- Warranty Processing
- Paperwork Processing
- Factory recalls knowledge
- Record-keeping skills
- Prior Authorization Processing
Education
Graduated High School
June 2003
Theodore Roosevelt High School
4301 13th St NW
Washington DC 20011
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