Florence Odhiambo,
848-***-**** ******@*****.***
Professional Summary
Aspiring professional with passion for growing a long time career, building relationships with expertise in performance management, strategic planner with strong communication skills and attention to detail. Is a dynamic leader, team player and motivator.
Work History
April 2021 - Current
Principal Payroll Clerk/Green Brook Regional Center/Greenbrook, NJ
● Prepare regular, supplemental and overtime payrolls, add and delete employees on the payroll.
● Prepare and process personnel and/or payroll forms with responsibility for ensuring that all pertinent information has been included and is accurate and ensure all applicable rules and regulations and procedures are adhered to.
● Review the work of the unit taking into consideration the payroll and personnel problems and available personnel, equipment, materials, supplies and space, and assist with plans for their most effective utilization.
● Assist employees in completing and processing forms and applications relating to retirement, insurance, payroll deductions, and record changes.
● Keep abreast of changes in rules and regulations.
September 2018 – April 2021
FC Assistant Manager/Bank of America/Edison, NJ
● Played a lead role in overseeing projects by supervising assigned resources and coordinating on project timelines: This includes working with new hires through the process of onboarding, ensuring they understand company policy, facilitating their training and support as they ease into their specific roles.
● Proactively managed risk in every business product and service transaction leveraging available tools.
● Acquired knowledge of relevant rules and regulations concerning salary increments, bonuses, and authorized deductions and instructed individuals on rules and regulations concerning salary increments, bonuses, vacation, sick time and authorized deductions.
● Checked and verified payroll, ensuring time was submitted and managed overtime.
● Resolved complex service issues and escalated to management as necessary.
January 2013 - September 2018
Relationship Banker/Bank of America/Edison, NJ
● Worked with retail customers to build, strengthen and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs.
● Leveraged available technologies to optimize the customer experience serving customers with operational excellence and accuracy.
● Proactively managed risk in every business product and service transaction leveraging available tools.
September 2008 - January 2013
Teller/Bank of America/Bridgewater, NJ
● Provided banking services and products to clients, created and maintained individual and business accounts.
● Processed transactions accurately and efficiently to build customer confidence and trust.
● Acted as an ambassador by greeting customers and providing basic teller services, identified customer needs and referred customers to the appropriate products specialists.
Education:
December 2015
Human Resources Management
Fairleigh Dickinson University, Madison, NJ
October 2010
Master of Business Administration
American InterContinental University, Hoffman Estates, IL
November 1999
Bachelor of Education
Maseno University, Maseno, Kenya
Economics
French
Certifications
SHRM-CP
Affiliations
SHRM