Customer Service Human Resources

** ***** ***** *****

Smithsburg, MD *****

301-***-**** (Cell)

***************@*****.***

SERENA L. BELL

SUMMARY OF – Proficient in MS Word, Wordperfect, Excel, Access, Powerpoint,

SKILLS AND Internet and Outlook.

ACHIEVEMENTS Well organized with good oral/written communication skills;

detail-oriented; type 80 wpm, can prioritize workload with minimal supervision; and provide excellent customer service. Flexible, dedicated, and reliable.

EDUCATION

1990 - 1991 Hagerstown Community College, Hagerstown, MD

1978 - 1980 Hagerstown Business College, Hagerstown, MD, Associate of Arts Degree

1974 – 1978 North Hagerstown High School, Hagerstown, MD

WORK EXPERIENCE

Comptroller of Maryland

110 Carroll Street

Annapolis, MD 21411

Temporary Call Center Representative – Hagerstown, MD

February 2024 – March 2024

Provided customer service to Maryland residents/non-residents with questions regarding their Maryland income taxes.

Manpower Employment Agency

106 Western Maryland Parkway

Hagerstown, MD 21740

September 2021 – November 2023

HPD – November 2023 (Production); Fives Landis Corp. – October 22 through May 2023 (Human Resources), The Law Offices of Michael G. Day & Associates – September 2022 through October 2022 (Administrative Assistant), Volvo Powertrain North America – January 2022 through August 2022 (Machine Operator), and Fives Landis Corp. – September 2021 through November 2021 (Document Scanner).

Montgomery County Government – November 1999 – August 2021 (Retired)

Department of Correction and Rehabilitation (DOCR)

Division of Management Services/Human Resources Section

Office Services Coordinator (OSC)

May 2019 – August 2021

Provided high-level professional administrative support to the Director, Warden, Division Chief, and the Division of Management Services at the Montgomery County Correctional Facility (MCCF);

Provided business operations support to Contract Administrator on contracts, amendments and certificate of insurances to include tracking, scanning and saving records in contract filing system;

Managed Division Chief’s calendar; scheduling and coordinating meetings with public, private, and county departments/agencies;

Provided confidential correspondence control and support to DOCR/Human Resources for hiring, promotion, suspension, terminations and other personnel actions;

Responsible for confidential tracking of COVID results in DOCR;

Duties include editing, proofreading and formatting correspondence, maintain database used in personnel, spreadsheets, etc.;

Reorganized and maintain all contract files for the Division;

Supported the Employee Health, Welfare and Safety Manager processing request for light duty, workers compensation and FMLA;

Backup to Sr. EAA answering main telephone calls, responding to callers request or concerns, processing paperwork for visitors, contractors, etc.;

Clerical support to the Montgomery County Detention Center (MCDC);

Experience and knowledgeable of County laws and regulations, and procurement; and

Scheduled and coordinated special events for MCCF and MCDC.

Other Departments

Department of Environmental Protection (DEP), Division of Solid Waste Services, EAA

(Dept. moved to Wheaton) – 12 yrs.

Department of Permitting Services (DPS), Division of Casework Management, OSC – 2 yrs.

Department of Technology Services (DTS), Division of Telecommunications, OSC – 2 yrs.

Department of Health and Human Services (HHS), Infants and Toddlers Program, PAA – 2 yrs.

Office of Public Information (PIO), AA – 2 yrs.

Wastren, Inc.

Germantown, MD

Office Manager/Administrative Assistant

July 1999 - November 1999

Provided human resource support to the site office;

Processed monthly timesheets and reports to headquarters;

Processed and submitted invoices for payment;

Arranged travel accommodations;

Served as the liaison between headquarters in Colorado and site office in Germantown; and

Company lost Government contract in October 1999.

George Washington University Hospital

Washington, DC

Administrative Assistant; Nursing Administration

November 1998 - June 1999

Duties consist of payroll for 250+ agency nurses verifying timesheets, daily reports, monthly data spreadsheet and employee attendance report;

Provided administrative analytical support which resulted in reimbursement to the hospital of $150,000; and

Provided management and clerical support in start-up of new Employee Health Service Department to track 1,400 employees for various yearly requirements to be in compliance with government requirements and administrative policies and procedures.

Johns Hopkins University – ARIC/CHS Studies

Hagerstown, MD

Executive Secretary/Data Research Assistant II

August 1995 - July 1998

Created database files for distributing test results to 2,000 respondents;

Call respondents for bi-yearly interviews;

Assist with organizing the Christmas and Spring events for 6,000+ respondents (both ARIC/CHS) which included locations, transportation and entertainment;

Maintained and recruited volunteers to transport respondents to and from our facility; and

ARIC Study ended August 1998.

AWARDS & Certificate of Appreciation, Montgomery County, DOCR – 2021

HONORS Received Award from County Executive Isiah Leggett, DEP – 2017

Certificate of Appreciation, Montgomery County, DSWS - 2009

Certificate of Appreciation, Montgomery County HHS – 2002

Tiffany Award/Pin of Excellence, Manpower, Inc., Rockville, MD – 2001

Employee of the Month, Wastren, Inc., Germantown, MD – 1999

Letter of Commendation, GWU Hospital, Washington, DC – 1998

Tiffany Award/Pin of Excellence, Manpower Inc., Annapolis, MD – 1992

Special Achievement Award, Naval Sea Support Center, Norfolk, VA – 1983

Letter of Appreciation, Naval Sea Systems Command, Washington, DC – 1983

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