Administration Assistant Customer Service
Resume:
ISHMAEL KAMONI KINYUA
P.O. Box **** -NAKURU
Tel: 072*-***-***
Email: **************@*****.***
CAREER PROFILE
I am a highly skilled and competent individual with over 6 years of experience in the banking and financial sector, I am result-oriented person with acumen for sighting arising opportunities and ability to work under pressure. Looking forward to be part of a leading institution where I can use my strategic, analytical, communication skills and experience to achieve corporate goals.
PERSONAL DETAILS:
Date of Birth: 11th November, 1991.
Marital Status: Married
ID No: 28469445.
EDUCATION AND PROFESSIONAL QUALIFICATION: Bachelor of Arts
(Economics & sociology) - Second Class Honors Upper Division, Egerton University, (Year 2011-2015).
Certified Public Accountants (CPA) – Section (IV).
Statistical Packages for Social Sciences (SPSS) Egerton University
Kenya Certificate of Secondary Education, Bavuni Secondary School 2006-2009
(B+).
Skills Excellent negotiation, sales and marketing skills
Strong interpersonal and problem solving skills
Strong customer service orientation.
Excellent communication and presentation skills, with outstanding reporting skills.
Proficiency with the use of SPSS, Ms Office applications. PROFESSIONAL EXPERIENCE
Olkalou Dairy 2016
Limited Olkalou
August 2022 – To Date
Teller
Duties and Responsibilities
Handle transactions for customers including ; deposits, withdrawals, loan payments.
Opening of Bank accounts and ensuring that all specimen are attached
Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed. Reconcile cash drawers at the end of the day, count and package coins and currency and ensure that cash tallies with the system balance. Track, record, report, and store transactional information and special requests
Provide a high level of customer service, offering answers and assistance.
Arranging cash received in cash boxes and coin dispensers according to denominations.
Any other official duties assigned from time to time. Dominion Castle Hotel
Nakuru
March 2020- May 2022
Accountant
Duties and Responsibilities
Processing payroll
Keep accurate records for all daily transactions and reconcile daily transactions
Preparing profit and loss accounts and balance sheet. Assisting in preparing budgets and business planning, including projected room revenue
Reconciling bank statements
Ensuring legislation is followed regarding VAT,TOT and PAYE
Management of petty cash transactions
Collection Africa
Limited Kisumu
Branch
Jan 2019-March 2020
Accountant
Duties and Responsibilities
Keep accurate records for all daily transactions and reconcile daily transactions.
Management of petty cash transactions.
Preparing payroll at branch level.
Recording office expenditures and ensuring these expenses are within the set budget.
Monitor inventory of office supplies and the purchasing of new materials with attention to budgetary constraints
Monitor costs and expenses to assist in budget
preparation Preparation of company budgets at the branch level.
Uwezo
Microfinance
Bank Limited
October 2015- Nov 2018
Credit Officer
Duties and Responsibilities
Providing general business advisory services to customers
Monitor loan repayments under my portfolio and
initiate/recommend course of action.
Conduct client visits (on a need basis) and telephone calls to Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts to debt collection department
Managing a quality loan book with a portfolio at risk of below 5%. INTERESTS AND HOBBIES
Ardent reader, interested in researching and being up to date with economics affairs.
Mingling and nature walk with my fellow youth group members
Please feel free to contact the under mentioned in regard to my competence, work ethic, performance and / or any other aspect in respect to me: REFEREES
Juma Peter Thomas
General Manager,
Dominion Castle Hotel
Nakuru
P.O. Box 19503
Tel: 071*-**-**-**
Billy Migwambo
Operations Manager,
Collection Africa Limited
Kenya, Kisumu
P.O. Box 29063
Tel: 071*-***-***
Peter Macharia Credit
Manager,
Uwezo Microfinance
Bank P.O. Box Nairobi
Tel: 072*-***-***
Contact this candidate