Customer Service Representative
Resume:
TIFFANY DAUGHERTY
********************@*****.*** & **********@*****.***
Stanford, KY 40484
Skills:
Communication Skills.
Decision Making/Leadership Skills
Creative thinking and Organization Skills
Problem Solving, Listening and Teamwork Skills
People / Social Skills
Time Management and Analytical Skills
Very Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Sales Associate, 08/2016 – 05/2024
Waffle House – Richmond, KY
Provided positive First impression
Welcome existing, new and potential customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Kept register accurate through correct billing, payment processing and cash management practices.
Used slow periods to restock supplies, ice, trays and delivery bags.
Increased sales significantly by upselling higher-end products to customers.
Carried out Opening, Closing and mid shift duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Customer Service Representative, 05/2015 - 08/2016
Pearl Interactive Network – Winchester, KY
Answered constant flow of customer calls with minimal wait times.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Met customer call guidelines for service levels, handle time and productivity.
Answered high volume of calls, emails and faxes daily, addressing customer inquiries, solving problems and providing product information.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Customer Service Representative, 07/2009 - 04/2015
Multi-band Directv, Richmond, KY
Help large volume of customers each day with a positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards. Resolve concerns with products or services to help with retention and drive sales.
Address escalated customer service issues sent from sales and service teams to save customer relationships.
Perform various clerical duties by filing and faxing documents and creating customer databases.
Meet customer call guidelines for service levels, handle time and productivity.
Train new personnel regarding company operations, policies and services.
Follow through on all critical inter-departmental escalations to increase customer retention rates.
8/2008
General Education Diploma
Eastern Kentucky University Adult Education
Richmond, KY
07/2010
General Studies
Eastern Kentucky University Richmond, KY
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