Environmental Services Aide
Resume:
Christopher Dunham
Environmental Services Aide
Citrus Heights, CA 95610
********@*******.***
Seeking a Environmental Services Aide position at a Hospital facility where one may expand the knowledge and skills of the healthcare world and grow to be accomplished. Willing to relocate to: Sacramento, CA
Authorized to work in the US for any employer
Work Experience
Environmental Services Aide
Sutter Health - Roseville, CA
January 2019 to October 2023
Operates a variety of manual, battery, and electrical housekeeping equipment to perform cleaning operations throughout the facility. Handles chemicals and materials associated with cleaning. Cleans a variety of surfaces (such as walls, floors, windows, ceilings, vents, carpet, tile, patient care equipment, beds, chairs andtables) in clinical and non-clinical environments (such as patient rooms, offices, conference rooms, break rooms andhalls). Prepares linen for use and place on patient care equipment, removes and properly contains soiled linen and transports linen throughout the facility. Removes, transports and disposes of regular, biohazard, sharps, chemotherapy, and other waste products within and throughout the healthcare environment from origination point to disposal location. 4th Manager
Sprouts Farmers Market - Albany, CA
March 2018 to November 2018
Running the Front End (Cashiers, Head Cashiers, Courtesy Clerks) and watching over Receiving, scan
(tags) and Administrative Coordinator, including ordering, personnel, scheduling, communication with store and regional management, working directly with venders and educating, as well as overall store management. Stocked and restocked inventory when shipments were received. Wrote order supply requests to replenish merchandise. Completed weekly schedules according to payroll policies. Addressed and corrected sales staff communication issues in a tactful and effective manner. Trained staff to deliver outstanding customer service. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed a series of management training sessions (Sprouts Academy).
Accomplishments
Reduced back room inventory and increased sales to 1st in the region and 8th in the company with less purchased products to meet desired margins and received max bonuses for my store. Shift Supervisor A (Operations Manager)
CVS Pharmacy - Tiburon, CA
September 2013 to March 2018
Consistently give feedback on performance and effective behaviors. Assigned employees to specific duties to best meet the needs of the store. Examine merchandise to verify that it is correctly priced and displayed. Count cash drawers and make bank deposits. Generate repeat business through exceptional customer service.
Accomplishments
Originally brought on as a Shift Supervisor B, then was promoted to Shift Supervisor A (Operations Manager) within a year.
Training and developing 4 Shift Supervisor Trainee's with 1 promoted to Store Manager during 4 1/2 years. MyCustomer service score results were 6 points above target YTD. Operations Manager
Office Depot\Office max - San Francisco, CA
May 2011 to September 2013
Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives and procedures, conferring with store manager and staff member as necessary. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Preform sales work, such as greeting and assisting customers, stocking shelves, or taking inventory. Determine staffing requirements, and interview, hire and train new employees or oversee the processes. Hiring and firing, creating work schedules, serving customers, completing sales transactions and bookkeeping. Enforce safety, health and security rules. Accomplishments
Originally brought on as a Department Manager, then was promoted to Operations Manager within a year. Received Certificate of Achievement for WD Expert Status at WD university (Western Digital University). Received Certificate of Achievement for WD Professional Status at WD university (Western Digital University).
Recognized as a WD Certified Sales Expert (Western Digital University). Certified product knowledge and sales expertise as a Microsoft Retail Sales Associate for Windows 8 by Microsoft Retail Accreditation Program.
Presentation Manager
Petsmart - Richmond, CA
August 2002 to October 2010
Consistently maintained accurate numbers on inventory. Executed planograms and displays throughout the entire store. Displayed the appropriate signage for products and sales promotions. Responsible for all associates and their duties involved in the stocking department. Accomplishments
Originally brought on as a cashier, then was promoted 4 times up to Presentation Manager within a year. 97% and higher in-stock position result.
76% average score for the year in our customer satisfaction surveys. On management team that achieved Store of Excellence due to perfect numbers and customer service scores.
Multiple successful inventories.
Executed loss prevention shrink awareness program & achieved a 1.39% shrink for 2010. District Presentation Manager Trainer and District Forklift Certification Trainer. Education
Incomplete in Education
Contra Costa College - San Pablo, CA
January 2006 to May 2006
Diploma in College Prep Classes
Richmond High School - Richmond, CA
September 1992 to June 1996
Skills
• Forkift (8 years)
• Microsoft Excel (10+ years)
• Micosoft Office (10+ years)
• Management (10+ years)
• Training (10+ years)
• Sales (10+ years)
• Scheduling (10+ years)
• Inventory (10+ years)
• Word (10+ years)
• Team Building
• Inventory Management
• Cash Handling
• Customer Service Skills (10+ years)
• Merchandising (10+ years)
• Environmental Services (3 years)
• Retail Management
• Planograms
• Loss Prevention
• Hospital Experience (3 years)
• Interviewing
• Epic (3 years)
Certifications and Licenses
Basic Life Support (BLS)
January 2021 to January 2023
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