Customer Service Front Desk

FL

FLAVOUR LEWIS

**************@*****.*** 410-***-**** Houston, TX 77049

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Also, Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Departmental support

Project Management

Appointment confirmation

Inventory Control

Customer Service

File Organization

File Management

Meeting Scheduling

Appointment Scheduling

Skilled in software

U.S motors Baltimore, MD

Front Desk Receptionist

04/2021 - 05/2024

Monitored visitor access control systems including issuing identification badges when necessary.

Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.

Managed incoming and outgoing mail, courier services, faxes and other correspondence. Answered incoming calls, directed them to appropriate personnel and took messages. Updated customer information in databases regularly to ensure accuracy of records. American Red Cross Blood Donation Center

Baltimore, MD

Recruiter

12/2018 - 05/2021

Referred suitable candidates to relevant departments for additional assessment. Advised management on staffing needs and strategies for improving diversity initiatives. Provided ongoing support throughout the entire recruitment life cycle processes. Conducted in-depth interviews with top candidates to assess skills and fit. Collaborated with hiring managers to understand position requirements. Assisted in onboarding of new hires by providing orientation materials and training sessions.

Ensured compliance with federal, state, and local employment laws and regulations. Coordinated background checks on successful candidates prior to offer acceptance. Amazon Baltimore, MD

Customer Service Representative

01/2015 - 11/2018

Initiate Customer build-outs

Access and Review Customer websites/ dispute resolution when required Communicate technical issues appropriately both with technical specialists and with customers

Address general product related inquiries regarding features, availability and pricing Utilize company software with skill and proficiency Regularly attend, participate in and support training and staff meetings in Customer Care Provide support for the company's website

Act as the main point of contact for assigned Key Accounts and other designated customers Respond to customers on the phone and by email

Review, chase and update Customer estimates, Supplier orders, reservation and other areas of outstanding information

Summary

Skills

Experience

Paul Laurence Dunbar High School Baltimore, MD

High School Diploma

05/2013

References available upon request.

Education and Training

References

Contact this candidate