Customer Service Representative

Summary

Skills

Experience

Education and Training

Danasha Brewster

Monroe, LA 71201 318-***-****

***********@*****.***

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Strong interpersonal skills

Medical terminology knowledge

Claims Processing

Record maintenance

Insurance Verification

Policy Adherence

Appointment Scheduling

Stress Tolerance

Healthcare Customer Service Representative, 01/2022 04/2024 Kaiser Permanente Remote

Scheduled appointments for patients using the electronic health records system. Managed incoming calls from patients and other healthcare facilities to provide information or schedule services. Assisted in checking patient's insurance eligibility prior to their appointment. Collected payments from patients and entered them into the billing system accurately. Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.

Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice. Customer Service Representative, 01/2019 01/2022 AllState Remote

Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Maintained detailed records of customer interactions, transactions and comments for future reference. Performed administrative tasks such as filing paperwork, updating databases and generating reports. Retail Assistant Manager, 11/2016 01/2019

New Square Monroe, LA

Assist customers with finding necessary products to achieve their desired look, Opened and closed the store, received truck

Assisted in the development of store policies and procedures to ensure compliance with company standards. Performed regular inventory counts and monitored stock levels to ensure merchandise availability. Supervised a team of sales staff, providing guidance and feedback on performance related issues. Managed customer service operations including complaints resolution and dispute resolution. Monitored staff productivity and efficiency, developing strategies to improve performance where necessary. Developed creative strategies to increase store traffic and generate new business opportunities. 05/2016 Wossman High School Monroe, LA

High School Diploma

GPA: 3.0

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