Data Entry Customer Service
Resume:
Amber Alexander
Strongsville, OH *****
****************@*****.***
Highly motivated and dedicated professional seeking a challenging position in customer service, data entry, or housekeeping. Committed to delivering exceptional service and exceeding customer expectations. Strong problem-solving skills and ability to work efficiently under pressure. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service/Data Entry
DialAmerica - Cleveland, OH
October 2022 to Present
• Assist parents in finding suitable daycare options for their children
• Provide detailed information on enrollment procedures and program offerings
• Handle inbound calls, ensuring prompt and professional assistance
• Perform data entry tasks accurately and efficiently
• Follow scripts and guidelines to ensure consistent service delivery
• Demonstrate excellent multitasking abilities to address customer inquiries effectively Doordash Driver
DoorDash - Cleveland, OH
March 2020 to Present
• Safely and promptly deliver items to clients and businesses
• Review orders for accuracy and completeness before delivery
• Provide exceptional customer service, ensuring customer satisfaction
• Pay close attention to detail to guarantee order accuracy
• Organize orders efficiently for streamlined delivery process Housekeeping
Frontdesk Vacation Rentals - Cleveland, OH
March 2022 to September 2022
• Conducted thorough cleaning of living rooms, dining rooms, bedrooms, and bathrooms
• Performed tasks such as changing beds, sweeping, mopping, and vacuuming floors
• Maintained cleanliness and organization of countertops and surfaces
• Ensured compliance with standards and regulations
• Managed inventory of cleaning supplies and equipment House Cleaner
KEY ESSENTIALS - Shaker Heights, OH
December 2021 to June 2022
• Conducted thorough cleaning of living rooms, dining rooms, bedrooms, and bathrooms
• Performed tasks such as sweeping, mopping, and vacuuming floors
• Ensured cleanliness of countertops, windows, ceilings, and furniture
• Prioritized customer satisfaction and addressed specific needs Home Cleaner
HandyPro - Cleveland, OH
January 2020 to June 2022
• Provided comprehensive cleaning services for living rooms, dining rooms, bedrooms, and bathrooms
• Executed tasks such as sweeping, mopping, and vacuuming floors
• Ensured cleanliness of countertops, windows, ceilings, and furniture
• Focused on delivering exceptional customer satisfaction
• Supplied customers with the best cleaning products and tools Amazon Delivery Driver
6th City Express - Euclid, OH
September 2021 to May 2022
• Safely transported packages and goods from facility to personal or business addresses
• Loaded packages weighing up to 60 pounds
• Utilized navigation tools to ensure accurate and timely deliveries
• Followed customer requests and specific instructions
• Demonstrated multitasking abilities and provided excellent customer service
• Maintained organized and orderly packages
Customer Service/Data Entry
Revenue Group - Cleveland, OH
January 2021 to October 2021
• Ensured accurate and up-to-date information by entering data into the system
• Provided assistance to clients and addressed their inquiries
• Scheduled customer appointments and explained product benefits
• Maintained knowledge of customer accounts
• Conducted cold calls and impound calls
Shift Manager/Cook/Cashier
Pizza Hut - Cleveland, OH
September 2019 to December 2020
• Delegated tasks to restaurant staff and supervised their performance
• Managed inventory and ordered food supplies as needed
• Handled dining reservations and addressed customer complaints
• Operated as a cashier, providing excellent customer service Call Center Representative
SB Administrative Services, LLC - Cleveland, OH
April 2020 to November 2020
• Handled inbound calls from customers, addressing questions and concerns
• Managed both inbound and outbound calls to provide assistance and support
• Actively listened to customers' needs and issues, offering helpful solutions
• Demonstrated excellent customer service skills in a fast-paced call center environment
• Work From Home
Janitor
Fifth Third Bank - Cleveland, OH
April 2019 to June 2020
• Conducted cleaning duties in office areas and bathrooms
• Performed tasks such as sweeping, mopping, and vacuuming floors
• Dusted countertops, ceilings, and furniture, and wiped mirrors
• Sanitized bathrooms and kitchen areas
• Maintained a clean and sanitary workplace environment Dietary Aide
Pine Valley Care Center - Richfield, OH
July 2017 to April 2019
• Prepared and cooked meals for medical patients and seniors
• Washed dishes and ensured cleanliness in the kitchen area
• Delivered food to specific patients
• Assisted the kitchen staff in daily operations
• Maintained a clean and sanitary workplace, adhering to health and safety regulations
• Kept track of allergies and dislikes of patients Diatry/server
The woodlands - Cleveland, OH
May 2016 to June 2018
• Prepared and cooked meals for medical patients and elderly individuals
• Handled breakfast, lunch, dinner, and dessert preparations
• Washed dishes and maintained cleanliness in the kitchen area
• Delivered food to patients
• Assisted the kitchen staff in daily operations
• Ensured a clean and sanitary workplace environment Sales Associate seasonal
Dillard's, Inc. - Mentor, OH
October 2017 to January 2018
• Assisted customers in the store, providing guidance and answering questions
• Greeted customers and provided information on merchandise and store policies
• Located items for customers and ensured a positive shopping experience
• Operated a cash register, scanning items and completing transactions
• Resolved customer issues and maintained stock levels Sales Associate and Cashier
City Blue Clothing - Cleveland, OH
February 2015 to May 2017
• Assisting customers as they shop around the store.
• Greet customers, answer questions related to the merchandise and store policies
• locating items for customers in timely Matter
• Give positive customer experience with fair and friendly service.
• Register sales on a cash register by scanning items, itemizing and totaling customers purchases
• Resolve customer issues.
Education
High school or equivalent
Jane Addams Business Careers High School - Cleveland, OH August 2010 to May 2014
Skills
• Dietary Aide Experience
• Cold Calling
• Cleaning Experience
• Delivery Driver Experience
• Data entry
• Computer skills
• Typing
• Databases
• Data collection
• Office experience
• Food Service
• Senior Care
• Residential Cleaning
Languages
• English - Fluent
Certifications and Licenses
Driver's License
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