Quality Assurance It Service
Resume:
CONTACT
PHONE:
*****.*.******@*****.***
SKILLS
• Quality Assurance Methodologies:
Familiarity with various testing
methodologies (e.g., Agile, Waterfall)
• Advanced knowledge associated to best
practices of testing types to ensure
software quality, to include:
o Functional: Unit; Integration;
System; Regression
o Performance
o Security Testing
o Usability
• Assess Automation Tools: Proficient with
HP Quick Test Pro/Unified Functional
Testing, HP Load Runner, and Rapise.
• IT Service Management Tools: Advanced
proficiency in ServiceNow for IT service
management and workflow
optimization.
• Technical Writing: Skilled in
documenting complex processes,
creating user manuals, and developing
training materials.
• Software Development Tools:
Experienced with Team Foundation
Server (TFS), Azure DevOps, and MDM
(Visual Studio).
• Scripting: Knowledgeable in VBScript and
other scripting languages for script
maintenance.
• Database Management: Competent with
SQL and other database management
tools.
• Problem-Solving: Strong analytical skill,
results visualization for effective
troubleshooting and issue resolution.
• Requirements Gathering: Eliciting and
documenting technical and business
requirements, ensuring alignment with
project objectives and stakeholder
needs.
• Attention to Detail: Exceptional detail
orientation to identify errors and ensure
software functionality.
• Data Analysis: Proficient in analyzing test
data to improve testing strategies.
• Leadership and Team Coordination:
Demonstrated creative leadership in
mentoring and guiding testing teams.
KEVIN EASTON
Senior Software Implementation, Quality Assurance
and Testing
SUMMARY
As a seasoned Quality Assurance expert with over two decades of experience, I excel in driving software quality beyond standard expectations. I specialize in the full spectrum of QA processes—from design reviews and requirements gathering to the creation and execution of detailed test plans. My approach combines a meticulous eye for detail with an initiative-taking strategy, ensuring software reliability, usability, and performance. Skilled in technical writing and proficient with Team Foundation Server (TFS) and ServiceNow, I optimize IT service management and quality assurance with a goal to implement efficient workflows that enhance productivity and user satisfaction. Whether leading teams or working independently, my commitment is to elevate product quality and business outcomes through rigorous attention to detail. Clearance: Top Secret PROFESSIONAL EXPERIENCE
Booz-Allen Hamilton - Lead Technologist
September 2015 - November, 2023
Primary QA resource on a global unclassified, information sharing website overseen by the US Department of Defense utilizing three separate platforms: Telligent, SharePoint and ESRI ArcGIS
• Established a robust QA culture, emphasizing the critical role of QA within the software development lifecycle.
• Authored comprehensive test cases and scripts to validate website navigation and multimedia file access.
• Technical writer for help desk documentation
• Led QA strategies for code promotion and implemented AWS blue-green deployments.
• Communicated testing outcomes effectively with application teams and leadership.
• 2015 Booz Allen First Year Impact Recipient
Sogeti - QA Lead
October 2014–March 2015
Delivered top-notch testing approach, creation, execution and final results within original timeframe and budget
• Led test cycle initiatives for the Cigna Global Service Management Implementation
• Validated PaaS and SaaS test sets to ensure functionality of internal portal service ordering.
• Facilitated detailed defect reporting and the remediation process.
• Authored system documentation that outlined business, technical, and integration requirements.
• Communication: Excellent
communication skills for effective
reporting and team collaboration.
• Adaptability: Quick to adapt to new
technologies and project shifts.
• Project Management: Experienced in
managing all phases of testing projects,
from planning through execution.
• CI/CD utilizing Azure Dev Ops (ADO),
Chef and ADO Pipeline
EDUCATION
Pepperdine University – BA Communications
Chubb Professional Resources – Mainframe
coursework including COBOL, JCL DB2, IBM
tools
University of Oxford – Elizabethan and Stuart
coursework
Apex - QA Lead
April 2014–September 2014
Quality Assurance leader in the Implementation of Cigna Global Service Management application
• Provided QA leadership, validating Watson decision functionality at WellPoint locations.
• Authored test plans and scripts using Rational Quality Manager.
• Managed data collection for release testing.
• Coordinated with local and offshore teams to ensure effective execution of functional and integration tests.
Genilogix/Avnet - Senior System Analyst- Health and Life Sciences implementation April 2012 to September 2013
• Implementation of customized and out of the box HP tools
• Organized, created and led HP product training
• Created Load, stress and Performance master and called tests
• Provided tier two support
Pitney Bowes - QA Lead
September 2011 to March 2012
• Organized framework for storing testing assets and results utilizing Rational Quality Manager
• Standardized SOATest and SoapUI tests in automating integration, system, and functional validation
• Utilized custom testing tools and interfaces to automate API requests and responses, stored several often-used SQL statements to confirm pre- and post-run data values
• Through Agile structured releases and sprints authored, executed, and captured results in manual,
• automated and performance Web Service testing
Bank of the West - QA Manager
April 2011 – August 2011
• Managed testing efforts concerning the implementation of next generation fraud alert processing.
• Coordinated bank personnel to test workflows, involving multiple roles, mimicking real life scenarios
• encountered by Corporate Security and anti-money laundering professionals
• Authored tests based on requirements, incorporating these into workflows to verify bank, state and
• federal compliance
• Customized Quality Center to effectively capture test storage, test execution, defect statistics then
• concisely display these in dashboard summaries
Wells Fargo Bank - Lead Quality Center Developer
January 2010 to April 2011
• Used the Quality Center API/OTA and extensive use of VBScript to capture and display project data
• inside and outside customized workflows
• Applied post-processing VBA to customize Excel report appearance
• Implemented full integration of QC 10, premier edition features to incorporate library import and
• template customization to apply on multiple projects State Compensation Insurance Fund - Senior Automation and Performance Engineer July 2009 to December 2009
Making use of HP’s Business Process Testing, wrote master and called tests in VB script to automate
• Complex user interactions validated on regular regression intervals
• Object capture and other setup efforts (utilizing BPT Application Area) to build automation framework
• Automated manual tests using Quick Test Pro
• Scripted tests in C to run performance testing in Load Runner Aladdin Knowledge Systems - Quality Center Lead Developer March 2009 to June 2009
• Integrated HP/Mercury Quality Center to fully reflect client’s requirements regarding defect entry, presentation and storage
• Customized interfaces and processes to reflect workflows familiar to the client’s defect life cycle
• Built dynamically created child lists based on user product entry, utilizing the Open Test Architecture
• API to load and back up records to and from the Quality Center database Nelson Family of Companies - Lead Quality Assurance Analyst September 2008 to February 2009
• Agile White box testing collaboration in a .NET framework, confirming staffing transaction processing utilizing SOA with strong focus on validating XML validation
• Utilized SQL extensively to verify tuple checkpoints such as worker, timecard and invoice, A/R and G/L transactions
• Provided second tier support for a variety of products utilized by dozens of Northern California Nelson end-users
Delta Dental- Senior Performance and Automation Engineer January 2008 to August 2008
• Wrote automated tests in QTP using VB Script for numerous processes previously tested manually
• Wrote Load Runner tests in C, obtained licensing for 4500 virtual users and most run-time Load Runner monitors to run automated Load and Performance tests
Adobe – Lead Automation Engineer
April 2007 to December 2007
• Installed, implemented and managed Quick Test Professional 9.0, License Server and 7 concurrent licenses
• Wrote automated tests in QTP to control script calls and run-time data loads to replace manual regression test each of Adobe’s global on-line sales sites
HMSA - Senior System Analyst HP Tools and Development September 2006 to March 2007
• Installed Test Director for Quality Center 9.0, Quick Test Professional 9.0, License Server and client elements
• VBScript workflow development in both QTP and QC for Test Suite framework to replace dozens of manual regression tests and processes
Contact this candidate