Claims Representative Talent Acquisition
Resume:
Candice Pegram
Talent Acquisition-Interviewer
Contact
Huntington, WV 25701
*******.*******@*****.***
Objective
Committed to improving operational efficiency, enhancing productivity, and fostering a collaborative work environment to achieve organizational goals and drive continuous improvement with enthusiasm.
Education
Mountwest Community & Technical College
Huntington, Wv 25701
Associate of Applied Science-Surgical Technology
Key Skills
Communication
Leadership
Problem-solving
Multi-task
Experience
April 2023-present
Talent Acquisition Interviewer • InteLogix
Reviewing resumes and applications to shortlist candidates based on job requirements and qualifications.
Arranging and conducting initial phone or video interviews to assess candidates’ qualifications for the position.
Working closely with hiring managers to understand their needs and preferences and keep them updated on applicants' status while extending job offers to select candidates. Positively promoting the company’s culture and values to attract top talent and enhance the employer brand. Keeping accurate records of all candidate interactions and recruitment activities in ICIMS and Excel spreadsheets.
January 2023-April 2023
Human Resources Assistant • InteLogix
Aided with the recruitment process, including posting job openings, reviewing resumes, scheduling interviews, and conducting initial screenings. Coordinated the onboarding process for new employees, including preparing new hire paperwork, and ensured all necessary documentation is completed.
Maintained and updated employee records, both physical and digital, ensuring all information is accurate and up to date.
Handled confidential and sensitive information with discretion and in compliance with data protection regulations.
Managing HR-related correspondence, including emails, letters, and phone calls and supported HR files.
November 2022- January 2023
Call Center Customer Service Representative • InteLogix
Answered high volume calls from customers to address customer inquiries, complaints, and provided information about their energy service(s).
Helped with various issues, including product or service information, billing inquiries, and resolved customer complaints while documenting call information, including details through active listening.
Achieved individual and team performance targets, such as call handling time, customer satisfaction scores, and resolution rates.
Followed company policies and procedures, including keeping confidentiality and security of customer information.
May 2015- December 2017
Autism Management Group LLC- House Manager
Managed the residential facilities, including overseeing staff, maintained the physical environment, and ensured that it meets the specific needs of individuals with autism.
Supervised staff and provided guidance to support staff, including direct support to ensure they understood and adhered to the organization's policies and procedures.
Directly worked with each resident to develop and implement individualized support plans tailored to their unique needs, preferences, and goals.
Maintained accurate records and documentation related to resident care, staff schedules, incident reports, and program outcomes.
November 2008-April 2012
Billing Representative - Directv
Resolved billing disputes by investigating discrepancies, reviewing customer accounts, and providing explanations or corrections as necessary.
Updated customer account information as needed, such as changes in billing address, contact information, or service plan upgrades/downgrades.
Maintained accurate records of customer interactions, billing activities, payment histories, and any relevant documentation while providing excellent customer service.
Managed and collected late payments by sending reminders to customers, assessing late fees, and working with customers to establish payment plans if needed while using various methods such as credit/debit cards, or other payment platforms.
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