Customer Service Representative
Resume:
Kathaleen Teague
Reidsville, NC *****
****************@*****.***
An organized, detail-oriented, and diligent self-starter who can strategize and prioritize appropriately for several projects while remaining calm under pressure. Willing to relocate: Anywhere
Work Experience
CSR - Customer Service Representative
Imperial Dade - Whitsett, NC
February 2022 to Present
• Managed customer accounts
• Conducted customer service surveys
• Resolved customer issues
• Assisted customers via live chat
• Responded to inquiries and issues
• Assisted customers with a warm and professional attitude Customer Service Cashier
Delhaize Food lion - Yanceyville, NC
May 2021 to April 2022
• Maintained customer satisfaction with quick and professional handling of product returns.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Reset Merchandiser
SAS - Cary, NC
August 2020 to November 2021
• Reset specific store departments or entire stores and fully set up new stores according to planograms.
• Changed shelves, racks and displays to meet new schematic designs.
• Moved merchandise from back storage to front end to maximize productivity.
• Built fixtures according to planogram to effectively display new store merchandise.
• Traveled to assigned location using personal vehicle, showed up on time and worked efficiently to complete jobs.
• Enhanced overall store appearance by applying careful consideration to product and display locations. Event Specialist Promo Works
CROSSMARK Promo Works - Schaumburg, IL
June 2017 to March 2020
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Negotiated and worked with venues and vendors to carry out event objectives.
• Solicited feedback from clients to assess event success and uncover opportunities for improvement.
• Improved program productivity by closely monitoring performance and trends. Prep Cook
Pizza Hut - Reidsville, NC
June 2016 to June 2017
• Created identical dishes numerous times daily with consistent care, attention to detail and quality.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Home Health Aide
Private Individuals - Greensboro, NC
January 2012 to August 2015
• Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
• Provided transportation and appointments management.
• Administered medication as directed by physician.
• Documented vital statistics and coordinated with health care providers. Education
Master's degree in Business Administration
Strayer University-Global Region - Greensboro, NC
April 2023 to Present
Bachelor of Business Administration in Business
Strayer University - Washington, DC
June 2022
Associate of Arts in Business Administration
Strayer University - Washington, DC
December 2019
Skills
• Policies and procedures
• Strategic planning
• Search Engine Optimization
• Honest and Ethical
• Cooperative Attitude
• Credits and Refunds
• Call Response and Transfer
• Inventory Stocking
• Microsoft Office
• Data Analysis
• Point of Sale Software
• Team Collaboration
• Windows
• Mac OS
• Customer support
• Databases
• Microsoft Excel
• Customer service
• Microsoft Outlook
• Microsoft SQL Server
• Operating Systems
• Hospitality
• Restaurant management
• Accounts receivable
• Epic
• QuickBooks
• Marketing
• Typing
• Filing
• Search engines
• Google Docs
• Computer literacy
• Algebra
• Geometry
• Phone etiquette
• Serving
• Oracle
• Guest services
• Retail sales
• Data entry
• Data collection
• Microsoft Access
• Warehouse distribution
• Microsoft Word
• Live Chat
• Math
• Order fulfillment
• Accounting
• Communication skills
• English
• Analysis skills
• Team management
• Computer skills
• Organizational skills
• Communication skills
• Microsoft Office
• Sales management
• Financial acumen
• Events management
• Business development
• Customer relationship management
• Conflict management
• Hospitality
• Relationship management
• Supervising experience
• Analysis skills
• Marketing
• Google Docs
• Accounting
• Customer service
• Office management
• Compliance management
• Transportation management systems
• Account management
Certifications and Licenses
Driver's License
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