Customer Service

Jacques DeMontigny

520-***-**** *******.****.**********@*****.***

SUMMARY

A compassionate professional pursuing a career in Behavioral Health with the ultimate goal of earning a degree in Art Therapy. Skilled in cultivating positive relationships with clients and colleagues; particularly adept at communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds.

QUALIFICATIONS

Individualized, strengths-based emphasis

Service orientation and client-centered

Interactive communicator, both written and verbal

Interpersonal skills

Innovative problem solving

EXPERIENCE

Health Insurance Specialist

Humana Medicare Plans- Tucson, Arizona (4/19- Present)

Resolve member insurance claims

Advise members regarding questions related to medical care and available benefits

Assess service experience and inform member about possible plan changes

Direct members to proper resources for further assistance if necessary

Customer Service Associate

Home Depot – Tucson, Arizona (11/15 - 01/19)

Maintained pleasant and welcoming shopping environment and stocked shelves with merchandise

Explained steps needed to complete projects based on level of expertise

Acquired knowledge of adjacent departments

Assisted customers with special orders and installed sales

Resolved complaints to ensure customer satisfaction

Customer Care Specialist

Customer Contact Channels (C3) - Tucson, Arizona (09/2013 - 08/2015)

Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts

Assisted customers in the selection of products

Maintained contact and followed up on problems that required special handling

Researched and responded to customer inquiries and explained transactions to their satisfaction

Recognized by customers who appreciated my extra efforts

Insurance Specialist

Cornea Associates - Tucson, Arizona (01/2007 - 01/2013)

Acquired referral/Authorizations based on extensive knowledge of various health insurances

Independently interpreted medical language to determine treatment plan

Administered visual field test to determine severity of peripheral field deficit

Formulated a suitable and efficient plan of action to solve patient issues in a fast paced medical practice

Service Director

Mileage Plus - Tucson, Arizona (06/2000 - 12/2006)

Established reputation for excellent customer service

Utilized active listening to resolve customer complaints at first point of contact

Assisted subordinates in problem solving and productivity

Reconciled technical issues per company guidelines

Lead Staff

Community Psychology and Education Services – (1992-2000)

Ensured all staff understood and implemented respective psychological treatment plans

Recorded resident behavior, interactions daily

Administered daily medications

Provided a safe, supportive environment for residents at home and in public

Transported residents to and from work programs, appointments, and recreational activities

Utilized talk-down verbal skills when appropriate and applied physical restraint when necessary

EDUCATION

Licensed Insurance Agent, Customer Contact Channels, Tucson, Arizona

Associates Degree (Occupational Therapy Assistant), Carrington College, Tucson, Arizona

Certified Nursing Assistant (CNA), Veterans Administration Hospital, Tucson, Arizona

General Education Diploma (GED), El Pueblo Neighborhood Center, Tucson, Arizona

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