Technical Support Customer Service

Allen Mlendough

Technical Support Specialist

Lilburn, GA

Very Keen on professional service delivery, and looking forward to collaborating with key stakeholders, and delivering solutions.

Authorized to work in the US for any employer

Work Experience

Wire Technician

AT&T-Lilburn, GA

December 2023 to Present

Professionally utilizing the AT&T fiber expert path to provide excellent customer service bringing fiber internet service to customers.

Performing preventative trouble-shooting steps on repair jobs and restoring services, bringing smiles to customers.

Technical Specialist., Technical Support, Centralized Services. Ricoh-USA-Tucker, GA

November 2021 to June 2023

Strong customer-centric closing and resolution of minimum 400+ technical support calls per month Constantly improving quality of service by actively gleaning customers’ needs and making adjustments. Sharp application of remote support tools

Professional collaboration with appropriate stakeholders in business process improvement And keen on organizational and individual compliance Software Installer/Tech Support

Benchmark Technology Group-Alpharetta, GA

July 2019 to November 2021

Successful achievement of minimum eight one-hour remote software conversions of Fintech systems, daily for over two years.

On-site hardware installation, configuration, and Project Management assist. Strong troubleshooting and resolution of hundreds of complicated customer software and application problems.

Field Tech Sr. Associate

NTT Data-Atlanta, GA

May 2018 to May 2019

Successful deployment of 100s of Windows 10 workstations. User data migration from Win. 7 and 8.1 to Windows 10. Efficient management of hundreds break-fix tickets from creation to closing in Remedy. Enterprise-wide Office 365 installs, synchronizing users’ profiles One Drive and Outlook accounts. Active Directory, all accomplished in a timely manner according to SOP. Deployment Technician

Emtec, Inc.-Suwanee, GA

May 2017 to May 2018

Hundreds of Windows 10 PCs were professionally and efficiently deployed replacing Windows 7 personal computers, in schools and other settings. Computer Technician

(Entrepreneur)-Snellville, GA

January 2016 to May 2017

Rebuilding and sale of recycled computers, malware removal Computer Technician

eBryIT-Kennesaw, GA

September 2012 to December 2015

Accomplished Professional installation of Hundreds of computers for various clients at various sites including cable management, active directory services, professional break-fix services, driving to various locations, inventory management, post deployment problem-solving, etc... Education

MSc. in Cyber Security

Maryville University - St. Louis, MO

January 2017 to May 2018

Trade school in Computer Information Systems

Interactive College of Technology-Chamblee

May 2011 to December 2012

Skills

• Keen on Customer Satisfaction Cyber Security

• Information Security

• Security Analysis

• Active Directory

• Computer Networking

• Network Firewalls

• Help Desk

• NIST Standards

• Operating Systems

• Application Support

• Technical Support

• Microsoft Windows Server

• VPN

• DHCP

• LAN

• Network Monitoring

• Disaster Recovery

• Troubleshooting

• Microsoft Windows

• Business Continuity Planning

• DNS

• System Administration

• Remote Access Software

• Windows

• Software troubleshooting

• Communication skills

• Microsoft Office

• Computer hardware

• ServiceNow

• Firewall

• Desktop support

• Sales

• Mechanical knowledge

• Electrical experience

Certifications and Licenses

ICIP

September 2022 to Present

OPSWAT Academy

Critical Infrastructure Protection

ISC2 CC Cybersecurity

Present

Comptia A+ and Network+

Present

Driver's License

Assessments

Analyzing data — Completed

February 2023

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service fit — Proficient

June 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Basic maintenance and repair — Completed

April 2023

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Completed

Technical support — Proficient

June 2021

Performing software, hardware, and network operations Full results: Proficient

Technical support: Customer situations — Proficient June 2021

Responding to technical support situations with sensitivity Full results: Proficient

Attention to detail — Proficient

June 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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