Patient Care Team Member
Resume:
Connie Manning
*** *. ***** ****** **, L'Anse, Mi 49946
(Requires a remote position)
*************@*********.***
OBJECTIVE
To provide your team and organization with a dedicated, organized, accountable, high value team member.
To make a positive difference in any assigned task.
QUALIFICATIONS & SKILLS
Working with people in stressful situations, remains poised under pressure.
Keyboard-+50 wpm
Phone savvy
Able to use multiple systems simultaneously
EXPERIENCE
Live Ops-self contracted -10/21-present
Answered incoming calls for leading drug manufacturer.
Determined assistance needed for patient or where to route call to - best avenue for maximum
help for patient.
Provided specific functions as assigned for patient care.
Handled heated conversations with a graciousness and efficiency.
-qualified for bonus (100%) for attendance commitment’s 97%
-maintained quality audit scores 96%
-98% call capture
-upsell Ambassador conversion 92%
Alorica - 04/21-10/21
Answering incoming calls from leading gas company.
Determined type of assistance needed for customer. Determined bill, shut off, turn on, service dates.
De-escalated angry customer calls.
Previous history of working in healthcare setting. Familiar with medical terminology. Completed nutritional assessments and ongoing patient care involvement. Worked with all healthcare team members. Patient/resident daily visitation to coordinate services provided. Staff selection, training, scheduling, monitoring. Purchasing and receiving supplies and foods for industrial Food Service Establishments.
EDUCATION
High School Diploma
History of Certification Food Service Manager
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