Office Manager Front Desk
Resume:
Catandra Majors
Clarksville, TN *****
********.******@*****.***
Over 20 years of skill development and dedication to helpingTennessee residents with access to care. Looking for new opportunities,growth and challenges within my medical career. Authorized to work in the US for any employer
Work Experience
Program Office Manager
Renewal House - Nashville, TN
June 2023 to Present
• Employee day-day operations
• ADP Time Keeping
• Transportation for clients
• Medication Management
• Compliance
• Office budgeting
• Payroll
• Scheduling
• Lab collection
• Lab Billing
• Staff evaluation/Goals
• Staff Supervision ( weekly )
• EMR
Clinic Care Coordinator/office Manager
Full life of green - Hill, TN
March 2023 to June 2023
All Administration
Check in patient/out
Clinic operations
Day to day operations
Insurance credentials
FDA
Communication
EMR ( Nextgen)
Clinical supply’s orders
Pay office bills
Budgets
Incoming and outgoing call’s
ICD-10 and CPT coding
Referrals
Invoice creation
Problem solving
HIPPA Compliance
JCAHO Compliance
Clinic Coordinator/ Orthopedic:foot&ankle Surgery
Nashville General Hospital at Meharry - Nashville, TN August 2018 to August 2022
• Coordinator to front desk staff and assistant to 4 surgeons and 2 nurses
• All day-to-day responsibilities
• Worker’s com specialist
• Verify insurance
• Surgery package (orders)
• Lawyer communications ( disability forms, Documents from surgeons)
• TDOC( schedule ambulatory and retrieve authorization referral outpatient service)
• Medical receptionist ( check-in and out)
• Co-pays,Daily cash,Monthly budget
• Block schedule ( before ecw)
• Keep surgeons schedules
• Phone calls ( incoming and outgoing)
• All paperwork for patient ( pap medications ( pulmonary )bus discounts ex).
• ICD-10
• Monitor no/show’s
• Remind calls /reschedule
• Patient community help resource
My great accomplishment was the care and respect we give to the patients in the Nashville community and surrounding areas
Office Manager
Nashville General Hospital at Meharry - Nashville, TN April 2016 to August 2018
Manager of Ambulatory and Specialty clinic front desk staff
• Training staff
• Hire staff
• Managing conflict
• Customer service
• Staff mentoring
• Daily staffing
• Morning huddle
• FTE Daily Monitoring
• Employee evaluation
• Payroll
• HEDIS work flow
• Internal Medicine Resident schedule
My major accomplishment was working with a team of coworkers that integrated a data driven EMR
(ECW) for PCMH in to hospital based clinics operating on EMR Program created for hospital’s Medical Assistant
Neighborhood Health - Nashville, TN
May 2007 to May 2016
• Customer services
• Record patients' medical history, vital signs
• test results in medical records.
• Prepare treatment rooms for patient examinations
• Triage
• Clean and sterilize instruments and dispose of contaminated supplies.
• Prepare and administer medications as directed by a physician.
• Patient Education
• Perform routine laboratory tests and gather sample
• Change dressings on wounds.
• Perform general office duties, such as answering telephones, taking dictation, or Completing insurance forms.
• Inventory and order medical, lab, or office supplies or equipment. My greatest accomplishment was I help start 2 new clinic with Neighborhood health. Glincliff high school clinic and cosa Azafran
Medical Assistant
Children's Medical Group - Hermitage, TN
December 2001 to May 2007
• Triage children ( vitals)
• Performed Laboratory CLIA Waived test
• UA
• Phlebotomy
• Injections
• VFC coordinator ( vaccine for children)
This was 8 years of pour joy. My greasy accomplishment was being able to work for my mentor. I learned were my passion is.
Education
Bachelor's in Health Administration
University of phoenix - Nashville, TN
December 2012 to January 2015
High tech institute - Nashville-Davidson, TN
July 1999 to December 2001
Skills
• ICD-10
• eClinicalWorks
• Medical Records
• Medical Receptionist
• Medical Billing
• HEDIS
• Customer service
• Computer skills
• Front desk
• Administrative experience
• Office experience
• Medical scheduling
• EMR Systems
• Insurance Verification
• Experience Administering Injections
• CPT Coding
• Employee Orientation
• Transcription
• Referrals
• Nursing
• Research
• Supervising experience
• Leadership
• Conflict management
• Healthcare management
• EMR systems
• Medical records
• Windows
• Cash handling
• Typing
• Payroll
• ICD-10
• Hospital experience
• Kronos
• HIPAA
• Customer service
• Operations management
• Mentoring
• Team management
• Administrative experience
• Front desk
• Vital signs
• Phlebotomy
• Medical office management
• Laboratory experience
• Medical terminology
• Workers' compensation law
• ICD-9
• Office management
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Communication skills
• Continuous improvement
• Microsoft Outlook
• Computer skills
• Medical office experience
• Insurance verification
• Schedule management
• Organizational skills
• Management
• Time management
• Intake
• Working with people with developmental disabilities
• Working with people with disabilities
Certifications and Licenses
CPR Certification
Driver's License
Certified Medical Assistant
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