Service Representative Member

Geneva Robinson

**** *** **** *****, *********, FL 32526

850-***-**** ****************@*****.***

PROFESSIONAL STRENGTHS

Detail oriented

Effective communicator

Flexible

Conflict resolver

Problem solver/decision maker

Thrives in a fast- paced environment

Constant motivator/supporter

Provides and is open to feedback

Adaptable

Manages time effectively

Relationship builder

Effective at up-selling Products and

Services

Professional Experience

NAVY FEDERAL CREDIT UNION 2016– Present

Member Service Representative II

Key Results

Sustains working knowledge of Navy Federal products, services, and business operations

Builds long lasting member relationships

Works effectively independent and in a team environment

Demonstrates active listening skills to accurately respond to inquiries and account requests

Displays organizational, planning and time management skills

Maintains effective relationships through rapport and trust

Leader of several team building exercises

Consistently volunteers overtime

Seeks constant personal development through NFLC courses

Consistently exceeds Member Service goals

Receives numerous member compliments ( 15 total 2020 )

Holding the Number One spot on the code word leader board, for the last 12 month (only one month

Placing 2nd, in the last year)

Identify products and services that benefit the members needs on every call

Received a Certificate for a Compliment posted on Social Media this year, June 2020

Consistently challenging our team and pushing us up on the leaderboard for code words

USPS / PENSACOLA, FL 2015 – 2017

PSE Mail Processing Clerk

Key Results

Sort outgoing and/or incoming mail using automated equipment

Ensure all necessary supported equipment and materials are organized for sorting

Provide services at public window for non-financial transactions

Lifting or carrying moderate to heavy mail and packages and prolong standing

Mail Handler Assistant

Key Results

Loading, lifting, and carrying moderate to heavy mail from trucks and sorting equipment

Separate outgoing bulk mail and load onto mail trucks for distribution

Operate machinery and mail to distribution area

May perform a variety of duties such as rewrapping damaged parcels and weighing mail

Firehouse Subs / Pensacola, FL 1998– 2016

General Manager

Key Results

Supervised all restaurant employees, teaching them to prepare high quality food and to deliver the best in guest service experiences

Generated staff schedules ensuring appropriate coverage to drive sales

Facilitated the set up and opening of new stores locations, including training of franchise owners, managers and employees

Ensured that all health, safety and sanitation requirements were met in accordance with federal, state and local standards

Assisted with profit & loss management through cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports

Analyzed a variety of financial information (e.g. revenues, expenditures, cash management, cost projections, real estate, insurance, etc.) for the purpose of providing direction and support, making recommendations, maximizing use of funds, and/or ensuring overall operations are within budget

Supervised and trained employees on how to up-sell products

Wal-Mart / PENSACOLA, FL 2008– 2010

Customer Service Cashier

Key Results

Worked with customer service management to ensure proper customer service was being delivered during special projects

Ensured proper maintenance of the cash registers and accurately handled monetary transactions

Reported cash discrepancies to management

Quincy’s Family Steak House / PENSACOLA, FL 1981– 1998

Assistant Manager

Key Results

Organized marketing activities, such as promotional events and discount schemes

Prepared reports at the end of the shift/week, including staff control, food control and sales

Worked closely with senior management to plan budget goals

Recruited, trained, developed and motivated staff

Supervised and trained employees on how to up-sell products

Pen Air Federal Credit Union / PENSACOLA, FL 1993– 1994

Bank Teller

Key Results

Cash handling: Accurately processed customer cash, check, transfer, and statement transactions, with a balanced or reconciled drawer

Performed account management by processing loans and opened new accounts

Assisted with the training of 2 new tellers ensuring that they received a comprehensive education on proper banking policies

* References available upon request

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