Customer Service Representative

SONIA RAY

**********@*****.***

OBJECTIVE: Seeking a position that utilizes my expertise in customer

service and management. My ability to lead, and communicate, along with

my strong work ethic, makes me the perfect candidate for any organization.

I am looking for a company that I may share my many attributes with. I

feel my experience closely mirrors the image of your next customer

service representative.

IU Health Hospitol

Lab Courier Perform a vital part of the patient care process by making sure that reports, records, supplies, and medical specimens are sucessfully transported between the lab oratory and heathcare provider locations in a company vehicle.

October 2019 To 2022

Safelite Auto glass- sales, Repair Technician

June 2018 To 2020

Ati Physical Therapy- Sales, Transportation

April,2015 To June 2018

Oce Office Solutions-On-Site Supervisor

November 12,2010 To March 2012

Runs high volume copy machines:

• Monitors project performance and the utilization of skills and guides and troubleshoots client's inquiries.

• Supervisory responsibilities involve building relationships between staff and customers by establishing customer relationship processes and measurements.

• Have a strong current knowledge and understanding of the technologies and systems used by Oce to provide 24/7 help to the organization.

• Prepares, schedules, reports and tracks information for key executives and others as required. Prepares analysis of requested information or data.

• Reviews and answers correspondence as appointed and/or directed.

• Plans and coordinates administrative service activities regarding support services including but not limited to; printing, scanning, mail and messenger services, telecommunications, fax, copying equipment, maintenance, and purchasing. Plans and coordinates office supplies receiving, distributing, and storage. Issues appropriate purchase requisitions. Prepare periodic reports detailing requisite information according to established procedures.

• Reviews documents to assure/verify documents completeness/accuracy;

• Prepare and process work materials according to established procedures/guidelines.

• Receives/sorts in-coming work mail and delivers mail to appropriate department/individual. Prepare certified mail receipts and ensure requisite mail/receipts are returned and/or delivered to the appropriate individual/agency.

• Operates a variety of general office equipment including a computer terminal/data processor (to enter and/or retrieve data) and a Nuvera (a high volume copier).

• Confers with supervisor to discuss work processes, plans and actions to be taken; presents difficult problems/questions; receives guidance and instruction.

• Performs other related duties of a comparable level/type as require

.UPS-Delivery Route Driver

.May 25, 2009- To July 2010

.Delivery of time sensitive parcel

• Maintaining customer relations

.IKON-Onsite Service Specialist

.November 12, 2007-April 30, 2009

• Runs high volume copy machines

• Performs all repair service on copier equipment, and PC.

• Maintains records for management reports and inventories

• Distributes office supplies, fax transmissions and mail.

• Calculates charges for jobs performed.

• Uses all copier equipment, calculator, fax machine, postage meters.

.Fed Ex - Route delivery driver

.July 10, 2006 To May 2008

• Delivery of time sensitive parcel

• Maintaining customer relation

Glass Masters – Customer Service Representative/Dispatch

June 15, 2006-March 25,2008

• Assist Customers in the purchase of glass

• Setting daily appointment for the service technicians

• Inbound/ outbound calling to resolve and answer inquiries

• Basic store operations such as daily transaction reports

Sfelite AUTO GLASS -CSR/Dispatcher/Repair Technician

August 1998-October 2003

• Assist Customers in the purchase of glass

• Setting daily appointment for the service technicians

• Inbound/ outbound calling to resolve and answer customer inquiries

• Basic store operations such as daily transaction reports, and cash

balancing

AUTO IMAGE CAR SALES- Sales Manger

February 1995-November 1998

• New and Used Auto Sales

• Interviewing applicant credit, financial and personal data to obtain

auto financing.

• Maintain and exceed monthly sales goals

Empire Beauty School-Licensed Esthetician

December 2009 To July 2010

EDUCATION

July 1989

IVY Technical College

Broad Ripple High School

June 1986

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