Customer Service Legal Assistant

Maeve Droessler

*** ******* ***** **** #*** Madison, WI 53716 **********@*****.*** 920-***-**** EDUCATION

Boston University Boston, MA Graduated January 2023 Master of Science: Criminal Justice

• Concentration: Crime Analysis

• GPA: 3.80

University of Wisconsin-Madison Madison, WI Graduated May 2020 Bachelor of Science: Legal Studies

• Certificates: Mathematics, Criminal Justice

• GPA: 3.091

EXPERIENCE

Your Family Law Center Madison, WI November 2022-December 2022 Legal Assistant

• Coordinated with potential clients to conduct initial consultations

• Drafted letters and other correspondence and filed them with the Court

• Communicated with clients regarding upcoming court events, needed documents, and other information pertaining to their case

• Reviewed trial transcripts, entered data, and attended various webinars Massachusetts Trial Court – Court Service Center Virtual September 2020 – November 2022 Remote Legal Intern/Paralegal

• Implement the “Access to Justice Initiative” by utilizing a customer-focused approach and ensuring equal access to the court system for all members of the public, including self-represented litigants, those of limited or no English proficiency and individuals with mental or physical disabilities

• Provide litigants for Superior, District, Probate and Family, Juvenile, Housing and Land Court with one-on-one assistance: conducting intakes of self-represented litigants in the Virtual Zoom, troubleshooting issues with the litigant’s legal matter, drafting of court documents, giving verbal and written instructions relative to court procedures, ensuring access to and utilizing interpreter services, conducting legal research, assisting with special projects related to enhancing access to justice through technology, identifying and providing referrals to community resources, legal assistance programs and social services agencies Van Go NEMT Madison, WI Summer 2017; October 2019 – December 2021 Nighttime Call Center Representative

• Assist clients and medical staff in setting up roughly 50 non-emergent medical rides a day for the elderly and those with disabilities

• Enter in appointments that come in via fax from transportation management companies

• Maintain general office support responsibilities including customer service, filing, handling incoming calls, helping keep common areas organized

• Effectively communicate with the elderly and disabled populations to ensure a safe and positive experience UW Colleges Registrar’s Office Madison, WI August 2017 – October 2019 Office Assistant/Customer Service Representative

• Communicated and collaborated with numerous departmental faculty to ensure that students and parents navigated the admissions, enrollment, and graduation processes successfully

• Scanned, filed, and entered data from incoming documents such as applications, transcripts, and waiver forms

• Maintained general office support responsibilities including customer service, handling of mail, filing, shredding, and some tech support

SKILLS

Skills: Organization, research, problem solving, data entry, email correspondence, computer skills Microsoft Office: Word (Advanced), Publisher (Advanced), PowerPoint (Proficient), Excel (Beginner) Software: R (Beginner), ImageNow-Perceptive Content (Proficient), PeopleSoft (Proficient), Qualtrics (Beginner), Footprints (Beginner), SPSS (Beginner), Power BI (Beginner), ArcGIS (Beginner), Gephi (Beginner) Social Media: Facebook (Advanced), Instagram (Proficient), Twitter (Proficient), Pinterest (Proficient)

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