Customer Service Representative
Resume:
Christina Lessage
Fort Lauderdale, FL *****
*****************@*****.***
Dedicated and customer focused professional with 7+ years of experience in customer service and 1+ years of experience as a driver. Proven track record of providing exceptional service, resolving issues efficiently, and ensuring timely deliveries. Skilled in communication, problem-solving, and adaptability. Committed to delivering high-quality service and ensuring customer satisfaction.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
•CDL Class A GRADUATE
FleetForce Truck Driving School-Sunrise, FL
June 2024 to June 2024
Recent Graduate
•Driver - Box Truck & Cargo Van
Coastal Commercial Laundry-Pompano Beach, FL
March 2023 to June 2024
• Make delivery in company owned cargo van & box truck servicing residential and commercial businesses in South Florida up to Vero Beach
• Load and unload up to 70 lbs
• Treating customers with great customer service in a friendly and professional manner at all times
• Completing pre trip van/truck before leaving branch, ensuring that all delivery loads are firmly secured
• Obeying all traffic laws
• Filing all logs and required government paperwork in a precise and timely manner Customer Service Representative
•Alorica-Remote
May 2020 to February 2023
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats and emails.
•Customer Service Representative
Advantage Reserve-Fort Lauderdale, FL
July 2017 to April 2020
• Making reservations for customers based on their requirements and budgetary allowances.
• Checking the availability of accommodations for desired travel dates.
• Processing payments and sending confirmation details to customers.
• Up-selling, when appropriate, by informing customers of additional services or special packages
• Providing support to customers who may need to modify or cancel a reservation Receptionist/Cashier/Customer Service/Parts dept driver
•Massey Yardley Dodge Chrysler Jeep-Plantation, FL
May 2016 to April 2017
Crossed trained in multiple positions
• Parts department driver
• Receivables
• Collect Invoices
• Filing
• Perform basic accounting functions, submit all warranties and aftermarkets
• Handle all warranty and aftermarket cancellations
• Assist in processing car deals
• Check all vouchers and obtain appropriate payment approval
• Showroom Receptionist
• Service department cashier
•Warehouse Associate
Heinlein Foods Warehouse-Delray Beach, FL
February 2014 to April 2016
• Receive and prepare inventory for boxing
• Use handheld device to sort, scan, and prepare orders
• Build, wrap, sort, and transport pallets
• Lift up to 50 lbs
Education
High school diploma
Northeast High School
August 2011 to June 2015
Commercial Driver's License (CDL)
Class A
Expires: December 2031
State: FL
Skills
• Customer service (10+ years)
• Upselling (10+ years)
• Bilingual
• Communication skills (10+ years)
• Microsoft Office
• Warehouse experience (1 year)
• Driving (10+ years)
• Cold calling
• Front desk
• Organizational skills
• Commercial driving
• Tractor-trailer
• Microsoft Excel
• Microsoft Outlook
• Microsoft Powerpoint
• Office experience
• Typing
• Data entry
• Truck driving
• Microsoft Word
• Computer skills
• English
• Guest services
• Guest relations
• Computer literacy
• Time management
• Filing
• Box truck
Certifications and Licenses
Medicare Advocate Certification
January 2023 to Present
Driver's License
CDL A
CDL
Air Brake Endorsement
Contact this candidate