Scrum Master Continuous Improvement
Resume:
The Vanguard Group, Inc. (commonly known as simply Vanguard), is an American registered investment advisor based in Malvern, Pennsylvania, with about $7.7 trillion in global assets under management. It is the largest provider of mutual funds and the second-largest provider of exchange-traded funds in the world after BlackRock's iShares.
As a Scrum Master leading two Scrum teams comprising over 18 members, I spearheaded efforts to streamline a multifaceted compliance project while nurturing self-organization within the development teams. Here's a breakdown of my key responsibilities and achievements:
Orchestrated the INVEST approach to analyzing user stories, ensuring that each story was Independent, Negotiable, Valuable, Estimable, Small, and Testable.
Facilitated all Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives, fostering collaboration and accountability among team members.
Vigilantly identified and addressed anti-agile patterns, coaching teams to resolve such impediments and maintain adherence to Agile principles.
Collaborated with Agile coaches to implement new Agile practices aligned with Objectives and Key Results (OKRs), driving continuous improvement and innovation.
Partnered with the Product Owner to groom the product backlog, prioritize user stories based on value, and align with business objectives.
Strategically planned, documented, and implemented optimal team structures to ensure high-quality delivery, exceeding client expectations and achieving established goals.
Provided clear visibility into priorities, dependencies, and work-in-progress (WIP) limits, maximizing team velocity, and fostering a culture of continuous improvement.
Fostered collaboration across multiple roles and teams, ensuring smooth flow of work from intake through operations.
Offered agile best practices and provided JIRA training to team members, empowering them to leverage tools effectively.
Developed a comprehensive project dashboard using Power BI, enabling stakeholders to visualize project progress and key metrics.
Collaborated with security teams to address code vulnerability issues, creating user stories, and prioritizing them based on urgency.
Represented the team during go/no-go calls, contributing to deployment planning and ensuring successful project delivery.
Collaborated closely with production support teams to address production-related issues promptly and effectively.
Engaged with product management and technical stakeholders to clarify schedules, status updates, and track details, ensuring alignment with project goals.
Successfully led the transformation of teams from a waterfall mindset to Agile, developing and delivering effective training materials to support this transition.
Monitored and analyzed the team's productivity and capacity for delivering value by measuring the rate of work completion over time, typically in story points completed per sprint/iteration.
Tracked the progress of work throughout each sprint using Sprint Burndown charts, ensuring transparency and identifying potential bottlenecks to keep the team on track towards meeting sprint goals.
Calculated and maintained the Sprint Success Rate by evaluating the percentage of sprints where all committed work was successfully completed by the end of the sprint, demonstrating the team's consistency in meeting commitments.
Managed and optimized cycle time by measuring the duration it takes for user stories or tasks to progress from initiation to completion, including both active and wait times. This involved identifying and minimizing delays to ensure faster delivery and improved efficiency.
Walgreens is an American company that operates as the second-largest pharmacy store chain in the United States behind Health. It specializes in filling prescriptions, health and wellness products, health information, and photo services. The company operated 9,000+ stores in the United States.Project: MADR (Machine Automated Data Review) & SIG automation.
As the Scrum Master leading two Scrum teams comprised of 15 members each, I played a pivotal role in ensuring effective project delivery and fostering a culture of continuous improvement. Here's a breakdown of my key responsibilities and accomplishments:
Orchestrated regular reporting, both internally and to clients, by analyzing team velocity and other throughput metrics to provide transparent insights into project progress.
Collaborated with teams to establish and optimize Work-in-Progress (WIP) limits, setting clear timeboxed goals, and fostering a culture of continuous improvement to enhance product health.
Organized and facilitated various Agile activities and ceremonies, including daily stand-up meetings, sprint reviews, retrospectives, sprint and release planning, and backlog refinement sessions, to ensure alignment and collaboration across teams.
Worked closely with business teams and client stakeholders to address production issues, providing roadmaps and solutions to resolve them effectively and maintain stakeholder satisfaction.
Collaborated with product architects to identify and propose solutions for defects, presenting them to production support teams and business stakeholders for approval and implementation.
Facilitated teams' planning and tracking activities while coaching them on Agile principles, guiding them through the transformation from a waterfall mindset to Agile through effective training materials and hands-on support.
Supported product owners in preparing and refining backlogs for program increments and sprint planning, ensuring alignment with business objectives and customer satisfaction.
Proactively identified and removed impediments hindering team productivity, resulting in the successful achievement of sprint goals in 99% of sprints.
Facilitated and planned go-live activities, ensuring smooth transition and deployment of deliverables.
Demonstrated the ability to analyze and resolve conflicts quickly, leveraging Agile techniques to fill gaps in Scrum practices and effectively manage user story estimation and forecasting.
Actively worked to elevate the Scrum teams' maturity levels, guiding them towards higher levels of Agile maturity and continuous improvement.
Employed Sprint Burndown charts to meticulously monitor work progress throughout each sprint, proactively identifying potential bottlenecks and ensuring the team remains aligned with sprint objectives.
Orchestrated the assessment and maintenance of the Sprint Success Rate, meticulously calculating the percentage of sprints where all committed work was successfully delivered by the sprint deadline, underscoring the team's consistent commitment fulfillment.
Led 2 Scrum teams comprising 12 members each.
Coached teams to enhance collaboration and self-management, fostering positive interactions within the team and with external stakeholders.
Provided guidance on vision and enabled critical decision-making, resolving escalated issues and championing transformation management efforts.
Acted as an ambassador for Agile methodologies, driving continuous improvement initiatives.
Utilized team feedback and metrics to identify improvement opportunities and collaborated with teams to implement enhancements.
Conducted and facilitated all Sprint planning, Sprint reviews, Sprint retrospectives, and daily scrums with the development team, contributing to product futures.
Collaborated closely with product owners and technical stakeholders to clarify schedules, statuses, and details of web and mobile tracks.
Worked with business teams, client stakeholders, and product owners to address production issues and provided roadmaps for resolution.
Liaised with production support teams to understand defects/incidents, presenting details to architects to identify solutions.
Facilitated teams' planning and tracking activities while coaching Agile principles.
Assisted product owners in preparing and refining backlogs for program increments and sprint planning.
Coached teams to identify bottlenecks, analyze contributing factors, and employ continuous improvement techniques.
Identified and resolved impediments hindering team progress, resulting in meeting sprint goals in 86% of sprints.
Represented product-related changes in Change Advisory Board (CAB) meetings, obtaining approval from stakeholders.
Collaborated with the security team to review code and fixes.
Facilitated and represented products during sprint demos..
Kaiser is a US based pharmacy Company. They use ORPOS 13.1.1 to sale their prescriptions and
medicines. The ORPOS system has been running on 400+ stores.
Acted as Scrum Master for a 14-member team engaged in Oracle Point Of Sale JAVA and SQL projects, employing Agile methodologies and Scrum ceremonies to ensure timely product delivery.
Leveraged expertise to foster a shared sense of purpose within the team, emphasizing goals and execution methods to drive alignment and motivation.
Influenced teams within the Risk organization and cultivated relationships to achieve project success, evaluated by Agile metrics reflecting team performance.
Encouraged innovative ideas to tackle emerging challenges and drive tangible business outcomes.
Applied Design Thinking and Business Process Engineering principles to collaborate with cross-functional teams and stakeholders in defining project scope and objectives.
Proactively removed impediments and coached the Scrum team on impediment resolution to maintain project momentum.
Facilitated Scrum of Scrums with offshore teams across India, Mexico, and the USA, promoting collaboration and communication among diverse technology teams.
Conducted Scrum of Scrum calls to foster synergies and bridge communication gaps among various technology teams.
Implemented Agile mindset by overseeing burndown charts, team velocity analyses, and continuous improvement initiatives to enhance productivity and efficiency.
Enhanced Agile practices and values, fostering a culture of continuous improvement and boosting overall team satisfaction.
Led and coordinated daily stand-ups, sprint planning sessions, sprint demos, sprint retrospectives, and backlog refinements, contributing to an on-time delivery rate of 92%.
Facilitated and planned go-live activities to ensure smooth deployment of project deliverables.
Assisted the team in developing, capturing, and analyzing metrics to drive team improvements, resulting in the automation of manual reports and saving 90 hours monthly.
Supported the team in making appropriate commitments through story selection, task definition, and feature prioritization, aligning deliverables with project objectives.
DexCom, Inc. is a company that develops, manufactures, and distributes continuous glucose
monitoring systems for diabetes management. It operates internationally with headquarters
in San Diego, California.We need to perform simulate testing for Dexcom G6 Continuous Glucose Monitoring (CGM) System, make better diabetes treatment and diabetes management decisions with zero fingerstick and no calibrations.
As the Scrum Master leading two Scrum teams comprised of 15 members each, I played a pivotal role in ensuring effective project delivery and fostering a culture of continuous improvement. Here's a breakdown of my key responsibilities and accomplishments:
Served as Scrum Master for a team of 6 members focused on continuous glucose monitoring systems for diabetes management.
Implemented Agile methodologies and Scrum ceremonies to ensure timely product delivery.
Conducted Scrum of Scrums with offshore teams in India, Mexico, and the USA to promote collaboration and alignment across multiple locations.
Organized Scrum of Scrum calls to foster synergy and enhance communication among various technology teams.
Instilled an Agile mindset by overseeing burndown charts, team velocity analysis, and continuous improvement initiatives.
Facilitated Daily Scrum, Sprint Planning, Sprint Demo, and Sprint Retro meetings to maintain team focus and alignment with project goals.
Provided coaching on Agile principles and processes to empower the team and enhance Agile understanding.
Identified and addressed internal and external impediments to ensure smooth progress for the Scrum team.
Conducted grooming sessions with the product owner to refine the product backlog and ensure clarity and prioritization of backlog items.
Led the planning and execution of go-live activities to facilitate the successful deployment of product releases.
Kaiser is a US based pharmacy Company. They use ORPOS 13.1.1 to sale their prescriptions and medicines. The ORPOS system has been running on 400+ stores.
As the leader of two Scrum teams, each comprising 12 members, my role encompassed various responsibilities aimed at fostering collaboration, driving continuous improvement, and ensuring successful project delivery. Here's an overview of my key duties and achievements:
Team Coaching and Collaboration: Acted as a coach to empower teams in enhancing collaboration and self-management, fostering healthy interactions both within the team and with external stakeholders.
Strategic Guidance and Leadership: Provided guidance on vision and facilitated critical decision-making processes, actively addressing escalated issues and championing the effort of transformation management strategy.
Agile Ambassadorship: Served as an ambassador for Agile methodologies, demonstrating Agile principles and behaviors as a catalyst for continuous improvement within the organization.
Continuous Improvement: Utilized team feedback and metrics to identify areas of opportunity, collaborating with teams to implement strategies for continuous improvement in quality, delivery, and cadence.
Sprint Planning and Reviews: Led all Sprint planning, reviews, retrospectives, and daily scrums with the development team, resulting in the definition of actionable product features.
Stakeholder Collaboration: Worked closely with product owners, technical stakeholders, business teams, and client stakeholders to clarify schedules, statuses, and details of web and mobile tracks, ensuring alignment with project goals.
Issue Resolution and Production Support: Collaborated with production support teams to understand defects/incidents, presented details to architects for solution identification, and provided roadmaps to resolve production issues.
Project Planning and Management: Developed and implemented project plans and schedules, ensuring successful project completion within budget and timeline constraints.
Cross-functional Collaboration: Collaborated with cross-functional teams to identify and address technical issues, improve system performance, and ensure seamless project execution.
Team Management: Managed the recruitment and training of new team members, ensuring their integration and productivity within the team.
Go-Live Activities: Facilitated and planned go-live activities, ensuring smooth transitions and successful deployments.
Bug Fixes and Patch Rollouts: Involved in minor bug fixes and patch rollouts to maintain system integrity and performance.
Reporting and Communication: Provided weekly and quarterly reports on production issues and work orders and communicated updates to leadership and business stakeholders in daily/weekly status meetings.
Deployment Planning and Management: Created deployment plans, validated components, and maintained deployment trackers to ensure the successful deployment of project components.
The landmark is a retailer group in middle east and India they are converting their POS(Point Of Sale)
software into ORPOS(ORACLE RETAIL POINT OF SALE). The project was development of BI reports
for their printable format. That reports were developed in Oracle Business Intelligence Enterprise
Edition (OBIEE).
Database [ETL]: - The legacy POS supports the FoxPro database so we also need to migrate the data fromFoxPro to Oracle Database. In this, we use the PL/SQL Utility to extract transform and load the data. The
utility works on more than 10 master tables to extract the data and push it into three hundred tables with
different records as per requirements.
Responsible for end-to-end ORPOS deployment for more than 1000+ retail stores.
Defects fixing for SLA based incidents resolution to support.
Used HP Quality center for defect tracking.
Used Rally for creation of the user stories.
Work with BA team to finalize the requirement in terms of feasibility.
Code review
Defect analysis
Handling demo with client
Providing solutions for technical issues
Technical Documentation project
Training for new team members
Highlighting technical risks.
Disney Store is an international chain of specialty stores selling only Disney related items. Disney Store is a business unit of Products. Disney wants the implementation of VPOS (Virtual Point of Sale) which is a layer at top of ORPOS (ORACLE RETAIL POINT OF SALE) making retail operations to be done through iPod.
Responsible for client site implementation as well as technical inception and elaboration of upgrade VPOS.
Worked on configuration of Ingenico payment device setup and request/response on VPOS.
Worked with external application team on integration of VPOS application.
Customized the back-office reports based on discount codes.
Customized the till restrictions based on register details to avoid till duplicates.
Handling the exception on devices for smooth transactions flow on VPOS.
Created value addition coding to handle the Queue exceptions, which causes transactions failures across the stores.
Involved in new store configurations and device setup for new store rollouts across different regions to support store operations.
Provided production support in resolving critical incidents to prevent business loss.
Identify and implement long term improvement activities to continuously improve the service provided to business.
Monitor Server log, incident register and troubleshoot the errors found during deployment.
Developed Store traffic show on VPOS to track the physical traffic count on VPOS.
Customized the receipts based on business requirements.
Actively involved in aspects of system implementation.
Worked closely with client’s technical and functional team to get the Oracle Retail VPOS implementation.
Responsible for reviewing all the design documents and code that delivers to client.
Incident management- provides the third level production support.
Have worked on Specification Documents, Technical Specification Documents, Business Requirements Documents, Use Case Diagram and Data Flow Diagrams.
Identify documentation process scope: process flow, procedures, ongoing supervision procedure, memos, user manual, training materials.
Understands configuration dependencies and interrelationships between separate functional modules of Oracle and provide expertise into the definition and resolution of issues in this area with this knowledge.
Responsible for reviewing all the design documents and code that delivers to client.
Defects fixing for SLA based incidents resolution to support the issues on VPOS.
Used HP Quality center for defect tracking.
Used Rally for creation of the user stories.
This is a Window based software for providing the solution for the SIX stores (Point of sale).It manages all the information related to a store (employee details, cash details, starting, end of the day).
ETL: There is a track of data migration the data is migrated from Interbase to MySQL. We use the Talent data migration tool to develop the utility. There were two hundred tables to be migrated. There we need to test the migrated data and its impact on the application.
POS customization as per client requirement.
Production bug fixing.
L3 Support.
Database analysis for production issues.
Participate in internal and customer meetings assisting with the ongoing evolution of technology offerings.
Troubleshoot and identify performance related issues.
Log issues in JIRA.
Provide impacting analysis document to business user.
Work with production support team to reproduce the production issues and for workaround.
Managing complex technical projects from inception to completion.
Managing PBI and assigning defects to team.
Coming up with solutions to a variety of technical problems.
Directing project team members.
Ensuring projects are conducted in compliance with applicable government and regulatory procedures.
Working closely with engineers, product managers and QA teams.
Carrying out integration testing.
Reviewing deliverables across projects.
Assigning tasks to individual project team members.
NAYAN SAXENA (VISA Status:- H1B Till 2026 Approved I-140)
Professional Summary
******.*****@*****.***
7540 Orvale rd. Apt.4120, Plano, Tx 75024
Contact
Certified Scrum Master, Product owner, Agile Coach, Azure Solution Architect, PMP and Certified Agile Leadership Essentials offering 14+ years of experience in healthcare and retail domain improving processes, complex product deliveries by implementing a scaled agile environment. Hands-on in training teams and supporting product owners to remove impediments and backlogs, enhance velocity, and help teams adopt Agile methodology.
www.linkedin.com/in/nayan-saxena
SOFT SKILLS
HARD SKILLS
EDUCATION
SAFe® 6 Scrum Master
CSP-SM
A-CSM
Certified Scrum Master
Scrum Alliance
CSPO
ICP-ACC
SCRUM FOUNDATIONS EDUCATOR
Project Management Professional PMP, PMI
Microsoft certified Azure Solutions Architect
CAL-E
Master of Computer Applications (MCA)
Dr. A.P.J. Abdul Kalam Technical University Lucknow
Scaled Agile Framework
Product Backlog Grooming
Waterfall-to-Agile Migration
JIRA, Confluence, Miro, Trello and Azure DevOps
Power BI
Software Development Life Cycle
Java, J2EE, SQL, Azure, XML, PL/SQL, GIT
Oracle 12C, SQL Server
Scope Definition
Cross-Function Leadership
Conflict Resolution
Cost Reduction Strategies
Technical debt analysis
Technology Integration
XP, Kanban, Crystal, FDD
Agile Metrics:
Team Velocity
Sprint Burndown
Sprint Success Rate
Cycle Time
Management Skills
Coaching
Public Speaking
Leadership Skills
Presentation
Agile Games
Professional Experience
Scrum Master Vanguard / Plano, TX
March 2023 – Present
Jul 2020– March 2023 (32 months)
SCRUM MASTER / Walgreens / Pasadena, CA
Jan 2022 -Aug 2022 (8 months)
SCRUM MASTER / e-Bay / Pasadena, CA
Dec 2016 – Jul 2020 (43 months)
SCRUM MASTER / Kaiser Permanente / Pasadena, CA
SCRUM MASTER / Dexcom G6 Continuous Glucose Monitoring (CGM) System/India, Noida
Kaiser Permanente / Pasadena, CA
Jul 2016- Nov 2016 (5 months)
SCRUM MASTER & Project Manager / Kaiser Permanente / Pasadena, CA
Aug 2012 – July 2016 (49 months)
Feb 2012 – Aug 2012(7 Months)
Technical Lead / Landmark ORPOS Implementation /Middle East
Jan 2011- Jan 2012 (12 months)
Technical Lead / Disney VPOS (Mobile POS) Implementation/India, Noida
Mar 2010– Dec 2011(21 months)
Sr. Java Developer/ National Vision, Inc /Noida
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