Customer Service Project Manager

Nuri Kantarelli

** ******* ****** ****, ************* 02045

978-***-**** ****.**********@*****.***

Software Consulting

Solutions-driven professional offering more than 20 years of progressive success developing and managing innovative products for manufacturing; aircraft maintenance and engineering; and maintenance, repair, and overhaul (MRO) markets. Detail-oriented project manager delivering record of achievement directing diverse, large-scale implementation projects within time, budget, and quality requirements, ensuring world-class customer service. Client-focused leader known for aligning software solutions with business objectives and training end users on integrated systems and application software.

CORE SKILLS AND COMPETENCE

Process Improvement Solutions Architecture Change Management Quality Assurance

System Implementations Project Management Consulting Client Relations Systems Analysis

Requirements Gathering Customer Service Team Management International Business Training

Career Track

IBS Software Services, Inc. Atlanta, Georgia 2007-2023

Subsidiary of $100M+ IBS PLC Inc., which is provider of technology products and services for travel, transportation, and logistics industries.

Principal Product Consultant (2012-2023)

As the sole senior consultant in the iFlightMRO Business Unit, provided solution architecture, procedure development, train the trainer, high level design development, and low level design review services. Performed sales demos and responded to customer requests for proposal.

Performed product gap analysis, influenced the sale of enhancements to COPA Airlines, and developed the high level designs for the enhancements.

Served as the lead consultant on:

oThe KC30A Military Tanker Aircraft Deeper Maintenance Project at the new Hangar for Northrop Grumman Australia.

oThe implementation of iFlightMRO at the Special Purpose Aircraft Business Unit of Northrop Grumman Australia, responsible for maintaining prime minister’s fleet. Developed the high level designs for interfacing iFlightMRO with a third party document management solution from IDMR.

oThe implementation of iFlightMRO Lufthansa Technik Turbines Shannon in Ireland. Developed the high level designs for the product gaps identified during the implementation.

Director, Product Management (2007-2012)

Oversee new product designs and provide guidance to designers in India. Lead designs for multiple product customization projects for such customers as COPA, Qantas, Lufthansa, Digex, Rolls Wood Group, Denim, and China Southern. Deliver timely solutions for functional or data-related problems raised by implementation projects. Provide product knowledge to new India-based designers and

Nuri Kantarelli

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Director of Product Management continued…

developers; deliver product domain expertise. Conduct sales demos while serving as solution architect on new system implementations. Report to Line of Business VP in US office.

Played integral role as project manager and solution architect for China Southern Airlines (CSN) implementation project.

Contributed to development and management of product roadmap as key member of Product Steering Committee.

Headed transition of development to IBS Cochin India office, transferring product knowledge to more than 60 staff.

VISaer, Inc. Andover, Massachusetts 2000-2007

Multimillion-dollar provider of fully integrated, enterprise-wide computer systems suited to specific service-to-order needs of companies in aircraft maintenance and equipment repair/overhaul industry.

Director, Product Management (2005-2007)

Monitored new product designs. Led 4-member team of designers charged with creating such product enhancements as packing and shipping module development, document printing, airway bill tracking, warehouse security, defects tracking, vendor management, and various accounts payable improvements. Served as project manager for implementation projects.

Project managed 3+-year, $2.5M China Southern implementation initiative, which included multiple phases and several product modifications; delivered modifications within time and budget requirements, leading to CSN running VISaer application on 400+ aircraft. Lauded by customer and company for efforts.

Devised creative solutions for using VISaer software and built strong alliance with CSN project team.

Product Manager (2004-2005)

Gathered customer requirements for new modules; translated modules to high-level designs and collaborated with designers to develop low-level designs. Oversaw full development lifecycle for new modules, including quality assurance and customer acceptance.

Managed successful development of Repair Order and Loan, Borrow, and Exchanges Modules.

Provided business domain expertise to VISaer development and quality assurance departments.

Academic Credentials & Affiliations

Master of Business Administration: Boston University

Master of Science, Industrial Engineering & Management Sciences: Northwestern University

Bachelor of Science, Industrial Engineering: Middle East Technical University

American Production & Inventory Control Society (inactive)

American Institute of Industrial Engineers (inactive)

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