Customer Service Representative
Resume:
Smith MAKEILA
Columbia, SC *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Benefits Specialist
Bloom insurance agency
August 2022 to December 2023
Helping customers with their Medicaid plans
Enroll customers in a Medicaid plans
Intaking customer Medicaid surveys
Review enrollment applications
Triaging inbound calls to assess a prospect and/or beneficiary’s needs to coordinate or connect the individual to the appropriate person and/or client campaign [i.e., transfer to licensed sales agent, schedule a home visit, mail a Welcome kit, etc.]
• Facilitating client-specific campaigns and/or member retention campaigns [i.e., Welcome Calls, Customer Service Representative
QCS Newity - Columbia, SC
June 2021 to March 2023
Selling small business loans, meeting quotas, high call volume, Internet Technician
T-Mobile - Columbia, SC
June 2019 to March 2021
Helping customers with their internet, troubleshooting internet, etc Customer Service Representative
Teleperformance - Columbia, SC
June 2014 to February 2018
Answering calls, providing great customer service, handling customer care problems, selling AT&T and direct tv products
Server/Hostess
Waffle House
October 2013 to September 2016
Education
Diploma
AC Flora highschool
Skills
• Customer Service (5 years)
• Server (5 years)
• Host/Hostess
• Restaurant Experience
• Bartending
• Customer service
• Hospitality
• Cash handling
• Guest services
• Front desk
• Hotel experience
• Communication skills
• Computer skills
• English
• Organizational skills
• Phone etiquette
• Serving
• Restaurant experience
Certifications and Licenses
Food Handler Certification
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