Customer Service Representative

AV Areli Valenzuela

Odessa, TX ***** 432-***-**** ******************@*****.***

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PROFESSIONAL

SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. SKILLS Organization

Client Education

Policy Understanding

Multitasking

Performance Monitoring

Product Knowledge

Adaptability

Written Communication

Effective Communication

Conflict Resolution

Customer Retention

Telephone Etiquette

Time Management

Attention to Detail

Problem Solving

Application Review

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 04/2023 to CURRENT Farmers Odessa, TX

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Developed customer service policies and procedures to meet and exceed industry service standards.

Investigated and resolved customer inquiries and complaints quickly. Exhibited high energy and professionalism when dealing with clients and staff.

Met customer call guidelines for service levels, handle time and productivity.

Delivered prompt service to prioritize customer needs. Responded proactively and positively to rapid change. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. CASHIER TRAINE CUSTOMER SERVICE 01/2014 to 04/2023 Texas Burger Odessa

Trained new employees by providing knowledge of specific store tasks, policies and goals.

Helped customers complete purchases, locate items, and join reward programs.

Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.

Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.

Supervised new and existing cashiers by verifying accuracy of prices and customers charges.

Educated employees on register use, merchandising, and customer service.

Taught employees fundamentals of register use, merchandise scanning and customer service.

Processed both cash and card purchases and returns. Received and processed customer payments.

Maintained stock to meet expected customer demand. Assisted customers by answering questions and fulfilling requests. Greeted customers entering store and responded promptly to customer needs.

Built relationships with customers to encourage repeat business. Answered questions about store policies and addressed customer concerns.

Worked closely with shift manager to solve problems and handle customer concerns.

Addressed customer needs and made product recommendations to increase sales.

Operated cash register to record transactions accurately and efficiently. EDUCATION High School Diploma 06/2009

Odessa High School, Odessa, TX

LANGUAGES English

Full Professional

Spanish

Full Professional

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