Help Desk It Support
Resume:
AMMAR SHAKIR
Philadelphia, PA 610-***-**** ********@*****.***
www.linkedin.com/in/ammarabdulkadim
Summary
Dedicated and versatile professional with a background in legal and administration seeking an entry-level IT support role. Possessing strong legal writing, research, and administrative skills alongside technical proficiency in networking, remote desktop assistance, and hardware/software troubleshooting. Proven ability to manage multiple tasks, collaborate with large, and deliver exceptional customer support in fast- paced environments.
Legal and Administration skill
● Legal Writing & Research (LexisNexis & West-law) ● Contracts – Civil and Commercial
● International Trade & Advising Global Corporations ● Family & Criminal Legal Experience
● Administrative, Property & Commercial Law ● Foreign Permits & Work Documentation Technical Skills
• Networking: Configure LAN /WLAN/WAN/PAN (all 802.11)
• Remote Desktop assistance.
• Software: Windows OS, Linux, MacOS, MS Office and their alternatives; Firewalls
• Hardware: Desktops, laptops, printers, scanners. Format partition EIDE, SATA, SCSI, SSD, and perform data recovery plus
Education
Per Scholas, Inc, Philadelphia, PA 2024
CompTIA A+ Certification
LL.M (Master of Laws) for Foreign-Trained Lawyers
TEMPLE UNIVERSITY - BEASLEY SCHOOL OF LAW, Philadelphia, PA 2017 Master's degree
Bachelor's in law
BABYLON UNIVERSITY, Babylon, Iraq 2007
Bachelor’s Degree
Professional Experience
Schafkopf Law Office 08/2020 – 05/2022
Paralegal Intern
• Drafted business and commercial agreements
• Prepared responses to court motions and answering opponents' interrogatories and requests to produce documents
• Prepared business policy in compliance with state law requirements Drafted complaint and notice letter to opponent parties
Law Offices of Kats, Jamison & Associates 09/2018-02/2019 Legal Intern
• Conducted office management tasks, correspondence, and preparation for the pre-litigation process
• Provided administrative and clerical support to attorneys and paralegals
• Tracked the development of each case prior to litigation to ensure timely case completion
• Electronic filing of clients’ documents and information and ensuring the firm records' confidentiality
• Contributed to trial preparation in pre-litigation procedures JEVS Human Services 1/2018-12/2018
Case Manager
• Assessed clients’ strengths, needs, and abilities and documented records of the client's needs
• Maintained records for each client to keep and update each client’s progress to achieve their goals
• Advised clients how to pursue their education and how to choose the most fitted major for each case
• Provided general training for clients, such as job-seeking skills, resume writing, using public etc.
• Provides translation (Arabic-English) services and teaches English as a second language China National Offshore Oil Corporation (CNOOC). 4/2013 – 1/2014 Lawyer & Public Relations Representative
• Performed investigations in response to local workers’ complaints against corporations or their subcontractors
• Prepared bi-weekly reports about the progress and the accomplishment of our department projects
• Worked with the Iraqi Labor Ministry guidelines to issue approximately 300-work visa for the company's foreign workers.
• Arranged training courses for 30 high-level local employees outside the country pursuant to Iraqi Oil Ministry guidelines
• Obtained governmental permits for strategic projects Iraqi Transportation Network (ITN) 09/2010 - 12/2011 Liaison Operations Officer, Cob Adder (US Army Base)
• Arranged over 100 security interviews for Iraqi truck drivers
• Oversaw loading and offloading of company trucks to ensure the cargo matched the documentation
• Ensured appropriate safety procedures for transporting dangerous goods as per the US policies
• Created and sent daily operation reports to the company administration regarding all missions that took place that day, and all paperwork signed by the army documenting shipments received
Contact this candidate