Part-Time Project Management

Anoush Ebrahimi

706-***-**** ******@***.***

Leadership Skills:

Data Analysis Project Management Continuous Improvements (CI) Reports & Presentations Continuous Education Communication Skills Professional Experience

ON–CALL IT Consulting 2020-Present Time

CENTRAL SERVICES OF ATHENS CLARKE COUNTY, GA 2021 to 2023 (Part-time) RADIO SYSTEM SPECIALIST

Assisted the Radio System Coordinator in developing and maintaining programs, agree- ments, and business records.

Created, maintained, and modified programming (codeplug) or tuning for mobile and handheld radios using various computer applications and dedicated equipment.

Developed and implemented solutions to support the operations team, ensuring client satisfaction and maintaining positive client relationships.

Assisted the Radio Systems Coordinator in developing lifecycle budgets.

Helped troubleshoot service calls, resolving problems, installing equipment, relocating equipment, and initiating repairs for all equipment.

Programmed and tuned radios for use on the 800 MHz systems.

Assisted the coordinator in updating provisioning, code plug software, and firmware up- dates on mobile and portable radios.

Aided in updating P25 and Inhibitor, and generated monthly reports.

Updated the inventory of existing radio systems as directed.

Determined current and future needs and assisted in presenting recommendations for the removal of unnecessary towers, antennas, and equipment.

Updated permits and licenses for the system as directed and renewed and modified them.

Updated service/user agreements with the department and vendors.

Assisted the Radio System Coordinator in developing a system document library and maintaining it for system changes, upgrades, and alterations. AUXILIARY SERVICES, UNIVERSITY OF GEORGIA, Athens, GA 2015 to 2020 (Retired) IT Professional Specialist

In this highly active role, I managed projects and operations for multiple departments through- out Auxiliary Services.

Provided full system administration, desktop support, and training for multiple depart- ments.

Developed and implemented solutions to support the operations team, ensuring client satisfaction and maintaining positive client relationships.

Was responsible for the IT ticketing system, utilizing appropriate personnel to resolve IT- related issues.

Monitored TeamDynamix tickets, prioritized them based on importance, and responded to each technical request, resolving technical issues efficiently.

Documented all work in the ticketing system for the knowledge base.

Managed and updated all IT-related technology documents in OneNote online.

Provided on-call support services to all departments.

Managed and coordinated multiple projects in all departments.

Acted as a liaison and maintained a positive relationship with EITS and the UGA IT commu- nity.

Trained users on hardware and software, demonstrated the new system, and assisted users with computer-related problems.

Managed PoE Cisco switch and FortiGate firewall for POS and credit card machines in each dining hall.

Was responsible for updating software (Gentec IP cameras, Security desk, LPR, E-ticket, and food pro).

Maintained IT inventory.

Maintained and updated IRIS cameras for each dining hall.

Managed NVR servers for IP cameras along with POE switch.

Provided data from the TeamDynamix ticket system and performed data analysis using QLIK.

Earned the employee of the year award as a result of collaboration with developers that exceeded Auxiliary service need.

SPIA, UNIVERSITY OF GEORGIA, Athens, GA 2000 to 2015 IT Professional Specialist Lead

In this highly visible and consultative role, I contributed to the continuous process improvement initiatives of the SPIA organization. I completely redesigned the networking system at the School of Public & International Affairs, migrating from an open architecture to a segmented and se- cure topology.

Served as a liaison between the School of Public & International Affairs and UGA EITS, ad- dressing technology and technology needs for SPIA.

Conducted research, testing, and implemented firmware upgrades on multiple heteroge- neous devices.

Managed detailed planning, timelines, technical outlines, and risk management in a strin- gent change management environment.

Held responsibility for system administration and data security at the School of Public & International Affairs.

Assisted the School and the budget director of each department in reviewing and pur- chasing technologies, and approved purchase orders for all technology equipment and software.

Implemented Nagios server monitors.

Managed Juniper firewall to secure confidential data, applications, and systems.

Monitored networks to ensure the security and availability of specific users via group pol- icy.

Oversaw system backups and maintained data storage.

Collaborated with the budget director, faculty, staff, and students to determine techno- logical goals, priorities, and resources.

Managed computer lab activities and classrooms.

Interacted daily with other UGA departments, faculty, staff, and students.

Maintained documentation regarding inventories of available hardware and software.

Evaluated hardware and software applications, making appropriate modifications to exist- ing systems based on clients’ requests.

Worked effectively with vendors in the hardware and software industries.

Participated in various special projects related to information technology.

Taught statistical software (R and Stata) to students in the computer lab.

Managed ArcMap projects with graduate students for homeland security and demo- graphic information.

MARS MUSIC, SUANEE, GA 1999 to 2000

AS/400 IBM Computer IT Support

Database analyst (IBM) for inventory.

Worked with PKMS software.

Responsible for a daily backup.

Responsible for updating Software and Hardware.

ATHENS CLARKE COUNTY POLICE DEPARTMENT, Athens, GA 1997to 2000 Computer Coordinator

Served as a liaison between the Athens Clarke County Police Department and Athens Clarke County system administration to meet the technology needs of the ACC Police De- partment.

Managed and maintained hardware and software.

Conducted database analysis (IBM Query) and presented a weekly report to the Athens police administration.

Utilized GIS/ArcView to generate daily reports for each district.

Responsible for maintaining Novell/GroupWise.

Modified hardware and software applications based on computer user’s requests.

Delivered data presentations to Athens Clarke County administration. Anoush Ebrahimi Page 3

706-***-**** ******@***.***

Education and Certification

Food Science Technology, University of Georgia 1983 Minor : Computer Science, University of Georgia 1983 Certification, Novell, Gwinnett Tech College 1993

Server Experience

Server: Windows 2008, 2012,and 2019

Linux: Red Hat and Ubuntu

Mail Server: Kerio

Imaging: MTD, WDS, CloneZilla, and Deploy Studio.

Virtual: VMware

Publication

The Use of computer simulation in Science and Technology, International Food Technology, 1992

Volunteer Activities

Soccer Organizer: Local soccer team for Athens community. Volunteer: UGA Habitat.

Volunteer: Teaching the computer technology and math.

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