Administrative Assistant Customer Service

Yvette Haden

Phone: 240-***-**** Email: ********@*****.***

OBJECTIVE

Highly motivated, analytical thinker seeking to transition into a fulfilling career in the Customer Service or Office Administration fields with data entry skills and looking for an opportunity to showcase my leadership and organizational skills in the Business Industry. I also want to secure a position in a company that utilizes my experience in customer service and office administration. KNOWLEDGE, SKILLS, AND ABILITIES

Computer Skills, Data Entry, Customer Service, Active listening, Interpersonal Skills, Problem-solving, Integrity, Teamwork, Dependability, Management Skills, Effective Communication Skills, and Willingness to Learn PROFESSIONAL EXPERIENCE

Administrative Assistant 4/2024 – Present

Walton & Green Consultants LLP

Washington, DC

• First point of contact with vendors, contractors, and employment candidates

• Oversee the bidding opportunities for employment opportunities for candidates

• Research opportunities for candidates using online resources

• Maintain the Managing Partner’s calendars and schedule travel arrangements

• Create internal forms needed for applicants to use

• Maintain the candidate’s timesheets and process for approval

• Maintain the candidate’s tracking system ensuring all documentation necessary for job sites is up to date Employment Specialist, Program Assistant/Staff Assistant/Job Coach for People with Disabilities 2022 -2024 Galaxy Healthcare Solutions

Washington, DC 20011

• Assist with human resources systems by entering data for new hires and preparing information packages.

• Supervises office staff, Day Program Staff, and Supported Persons staff.

• Strong inclination for customer service

• Maintain executive calendars and govern time, including meetings, functions, and conference calls.

• Research and distribute calls to ensure prompt resolution.

• Maintain phone and mailing lists.

• Assist with and organize initiatives and projects.

• Independently prepare correspondence, maintain records, and maintain presentations, charts, graphs, spreadsheets, and databases. Assists in preparing presentation materials using PowerPoint, Excel, and other appropriate technology/software.

• Expedites work through proper channels and maintain regular and follow-up files and confidential data.

• Work on special projects incorporating confidential budgeting and financial information, completing reports daily

• A job coach is a person who works with disabled people to help them learn, accommodate, and perform their work duties. In addition to working on skills related to performing specific job tasks, a job coach may help the new or potential employee with “soft skills.”

• Work with the employee to discuss goals and plans for employment.

• Engage the employees and guide them toward self-advocacy and self-determination.

• Work with the employer to identify their needs and workplace goals and the employee’s role in them.

• Help the employee with soft skills such as social skills and communication.

• Work with the employee and employer to develop a support system and accommodations for skill deficits, such as executive functioning deficits.

Direct Support Professional (DSP)/Behavior Support Professional (BSP)/Front Office Support KBEC Group, Inc.

Washington DC 2021 – 2022

● Assisted clients with intellectual and developmental skills.

● Applied the principles and techniques to improve communications, allow expression of feelings, improve coordination and increase cognitive and social function. Page 2 of 3

● Oversaw daily activities and entered data in the Therap System.

● Building healthy relations, healthy communications, conflict resolution; trauma services past and present.

• Administered several D.C. community-based programs, including the D.C. Department on Disability Services, Home and Community-based Medicaid Waiver Provider, Supported Living, In-Home Support, Created Therapies, Art, Music, Drama, and Dance Therapy, Parenting Support, D.C. Department of Behavioral Health (DBH), Community Residential Facilities

(CRF), and Transitional Supportive Living and Case Management.

• First point of contact for families with questions related to their loved ones in KBEC’s Care that I oversaw.

• Provided front office support during the morning hours.

• Entered credit card donations into Raisers Edge Data Base. DC Infrastructure Academy 2021 –2021

Quick Path to Energy, Pepco Program

Washington, DC

• Line Mechanic Trainee Completed safety training to include proper wear of personal protective equipment, ladder safety, job site set up, securing loads, rigging, line of fire concepts, OSHA 10, Flagger training, CPR, First Aid, AED, and bloodborne pathogens.

• Familiar with basic electrical principles, AC/DC concepts, and the care and testing of tools and equipment.

• Familiar with transmission and distribution systems (overhead, underground, transmission, substations, meters, and transformers)

• Completed training in trenching and shoring.

• Knowledge of MISS Utility drawings and procedures

• Completed theory and practical training for safe bucket truck operation.

• Demonstrated the proper techniques for lifting and carrying heavy loads.

• Familiar with effective traffic control techniques

• Completed training in underground concepts including manhole entry/exit and assisting with work performed in manholes.

• Familiar with safe and proper cable splicing techniques

• Completed training in manhole entry and rescue.

Cashier/Self-Scan Clerk/General Services Clerk

Giant Food (Part-time) 2020 – 2021

● Interact with the customers and answer any questions they might have.

● Scan purchases, bag groceries, and process all transactions.

● Assist at the Deli Counter, assisting coworkers and customers with their product requests and

● processing their transactions.

● Assist customers with refills, prescription drop-offs, and pick-ups,

● Take phone calls and transfer them to appropriate staff.

● Research the status of prescriptions for customers, bag, and file in the electronic system. Front Desk Clerk/ Laundry Aide/ Maintenance Specialist Health Services 2015 – 2020

● Managed communications between team members and customers to keep operations efficient and successful.

● Kept inventory levels optimized and supplies organized for forecasted demands.

● Maintained daily lists for medical appointments and greeted patients checking into the facility.

● Addressed customer concerns and complaints directly and maintained maximum satisfaction. by implementing quick resolutions.

● Maintained and updated files and records to support efficient daily operations.

● Issued clothing articles for a commercial campus of 1,000 plus residents.

● Prevented service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies. Page 3 of 3

Administrative Assistant/Payroll Specialist/Accounts Payables and Receivables 2013 - 2014 Osborne Construction, Inc.

• Collect/receive and store invoices, tickets, receipts, and other documentation.

• Review, reconcile, and enter items and documents received into the accounting system.

• Work extensively with Excel spreadsheets including data entry, analysis, and creation.

• Prepare reports at various intervals and frequencies showing departmental, project, or company accounting metrics.

• Communicate with vendors, suppliers, subcontractors, and other entities to provide information, answer questions related to accounting activities, and report on the status of accounts payable.

• Update internal accounting databases and spreadsheets.

• Ensure timely payments.

Human Resources Specialist/Administrative Assistant/Payroll Specialist/Accounts Payable and Receivables 2011 - 2013 ARJ Enterprises, Inc.

• Recommends, evaluates and maintains a human resource information system that meets personnel information needs.

• Identifies legal requirements and government reporting regulations affecting the Human Resources function (e.g., OSHA, EEO, ERISA, Wage & Hour, etc.). Completes the required reporting. Acts as primary contact related to all HR matters.

• Responsible for the execution of benefit and leave management.

• Selects, coordinates use of, and manages relationships with Human Resources consultants, insurance brokers, insurance carriers, 401(k) carriers, and other outside sources.

• Establishes a positive employer-employee relationship and promotes a high level of employee engagement.

• Demonstrates professionalism, an even temperament, and adaptability.

• Formulates and recommends Human Resources policies to remain current.

• Investigates employee complaints and proposes resolution.

● Consult with legal counsel on employee relations and compliance issues. Financial Services Representative IV/Assistant Manager, SunTrust Bank N.A. 2007 – 2010

● Responsible for identifying, prospecting, and establishing new clients within a retail environment.

● Created awareness of products and services to profitably acquire, grow, and retain individual

● customers who would deepen and expand their financial relationship within retail banking and with other Company lines of business.

● Handled a variety of tasks and priorities accurately and efficiently according to established processes

● and guidelines during the course of a business day including but not limited to cash handling, risk mitigation, client authentication, payments and transfers, and consignment sales. EDUCATION, CERTIFICATIONS & TRAINING

● DC Department of Disability Services – ACRE Training – Employment Specialist -Certificate in Individualized Assessment and Employment/Career Planning and Certificate - Employment Services Certificate with Emphasis on Customized Employment training developed by TransCen and endorsed by the Association for Community Rehabilitation Educators (ACRE) May 2023 – October 6, 2023

● DC Infrastructure Academy - Washington, DC

Quick Path to Energy, Pepco Training Program August 2021 CSMLearn, CSM Certificate September 2021

OSHA 10 Training Certification September 2021

CPR / First Aid Certification September 2021

Bucket Truck Certification September 2021

EEI Construction and Skills Trade Exam (CAST), 2021 Preparatory class and Successfully Recommended October 2021

● NCCER – Alderson, West Virginia – Certification 21378709 September 2019

● Penn Foster, NRF Foundation Rise Up – Customer Service & Sales Certified Specialist October 16, 2020

● New River Community College – Dublin, West Virginia – Business – Customer Service Certification September 2016

● Maryland Real Estate Commission – Camp Springs, Maryland – Real Estate License April 2005 – April 2007, July 2011 – July 2015

● Baltimore City Community College – Baltimore, Maryland - Computer Science February 1983

● Western Senior High School – Baltimore, Maryland – College Preparatory Business June 1982

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