Project Manager Management

CHERYL SLAUGHTER, PMP, CSM, ITIL

***** **** **, **, **** Stevens, WA 98258 Mobile: 214-***-****

*************@*******.***

CERTIFIED PROJECT/PROGRAM MANAGEMENT PROFESSIONAL

Dynamic and Diversified Certified Project Management Professional with over fourteen years of PMP, ITIL, and Certified Scrum Master experience in a variety of IT technology fields. Demonstrated expertise in healthcare, pharmaceutical, energy, banking, retail and travel industry technology, infrastructure, and communication projects. Experienced in the installation, maintenance, and retirement of systems to enhance and optimize client networks. Skilled with various aspects of project reporting such as budgeting, planning, scheduling, and stakeholder/vendor communications. Strong team building and leadership experience building professional relationships and communications with executive management both internally and externally. Solid expertise with strategic planning, risk management, financial analysis, program and process development, technical writing, and training skills.

Business Process Improvement · Change Management Processes · Client Relations/Service · Communications /Collaboration · Contract Negotiations · Deployment / Migrations · IT Security · Outsourcing Resources and Vendor / Staff Management · Policy/Process Development · PowerPoint Presentations · Program/Project Management · Project Status Reporting · SOC Audits · Strategic Planning · Technical Writing · Time Management Skills · AP/AR · Benefits/Compensation · Budget Control · Inventory Management · Payroll · Profit/Loss Analysis · Employee Retention · Event Planning · Social Media · Talent Management · Team Leadership / Motivation · Training/Development

STARBUCK COFFEE COMPANY · Seattle, WA · March 2023 – Current

Project Manager, ST, CyberSecurity

Responsible for driving to successful completion GCS and CyberSecurity Foundation initiatives. I work with cross-functional teams as required to complete specific project tasks. Create and maintain project plan and schedule, communicate status to leadership via meeting notes and through Bi-Weekly Alignment slides. Create tracking of RAID items and initiate actions for remediation. Responsible for establishing team cadence meetings and working with outside vendors.

Achievements:

Successfully completed BOD Ransomware Planning Recovery project within timeline restraint. Created and edited the Ransomware Summary documentation with input from engineers’ stakeholders.

Managed Critical Action Tasks (CAT) security incidents as reported by CSOC for NA, EMEA and China incidents to remediation.

Aided Azure team in establishing Azure Consents procedures, the Clawback process of 65,000 legacy accounts and reviewing all application intake requests.

Aided Solution Architects in intake triage, reporting and pipeline clean up efforts. Attended triage meetings and researched intake requests as needed for additional details for SAs.

Currently managing Device Enumeration, Device Protection, AppSec and Vulnerability Management initiatives.

In process of taking over Brinqa TPM responsibilities

Assisting in establishment of GCS PMO (best practices, templates, etc.) with other team partners.

Member of GCS Partner Council. Participated and presented in Hack Week 2023.

Have completed Financial, Defenders, Communications Journey training and have received my Practitioner certification in Change Management.

CONTRACTING WORK

GDH Consulting • Tulsa, OK • May 2022 – March 2023

Vendor Technical Manager / Product Manager – Verizon PE – Contract Work

As the Technical Vendor Manager, I was responsible for working closely with Verizon's Vendors (such as Cisco, Fortinet, Palo Alto and Versa, etc.) to maintain current and long-term relationships. My focus was on code releases, bugs/defects, enhancements, and feature requests for Verizon. Reviewed and updated Lifecycle Management practices and identified gaps for remediation and streamlining processes. I ran regular meetings with the Vendors, TAC, additional engineers, and our own internal teams, I drive resolution on Platform/SW bugs and issues, enhancements, and field problems. I developed a trusted and transparent relationship with the vendors and internal teams to provide outstanding Client Experiences. I was responsible for creating and maintaining the Vendor logs, conducting regular Vendor Touchpoint meetings and status on all tasks and issues, and communicating relevant data to Verizon's internal Performance Teams, application engineers and testing teams. Additionally, I prepared the monthly resource consumption data reports and arranged both internal and external training for the teams/vendors.

NuWest Group • Bellevue, WA • August 2021- April 2022

Senior Project Manager for Weyerhaeuser PMO- Contract Work

Working with US-based and Canadian locations, my responsibilities focused on the successful implementation of new security measures, mill network standardization, and on/offsite back-up tracking to reduce downtime caused by network failure or invasion. I maintained accurate financials regarding the purchasing of equipment and vendor services for overall network upgrades to the Mills across multiple spreadsheets. Charged with the creation and maintenance of site data for the PMO and Executive Management reporting was a critical piece of implementation. Necessary hardware/software for each mill is determined by working with site IT teams and network architects. I interacted frequently with multiple vendors for Procurement and the implementation of security measures (Hardware/Software/Testing). I also developed and maintained project plans (scheduling, mill budget, RACI for team members, and ensure tasks are completed, risks are identified and remediated, and determine / plan travel dates for implementation teams. Communication to all involved parties on multiple mill status meetings including monitoring the platform objectives to keep project on track, meet objectives, and stays under budget. I documented and communicated the plan status, addressing concerns or questions, and post meeting minutes in a timely fashion and to appropriate parties. I developed and deployed new/improved process and templates.

Achievements:

Responsible for successful implementation of the CommVault and Simplivity Security measures for all corporate mills. This included initial contract negotiations, working with 3rd party vendors for policy and process, configurations, ordering and shipping of the nodes, scheduling pilot testing, and corporate wide roll-out scheduling. Perform program status reporting and financials as well as executive status updates.

Had specific mills assigned to me for start to implementation project planning, ordering, travel planning and resource availability. All mills on track and within budget

Assumed responsibility of ordering and inventory with 3rd party vendors, tracking, true-ups, and corporate capitalization reporting.

Project Manager for CyberArk and Mobile Cloud Printing engagements. Responsibilities included project planning (schedules, budgets, executive reporting) and Executive and Steering Committee presentations.

CSI Interfusion • Redmond, WA • April 2021 – August 2021

Sr. Program Manager for Microsoft Supply Chain- Contract Work

Dedicated to working with Azure Cloud and Supply Chain divisions. Responsible for communicating accurate and timely project status and metrics. Work daily with global teams and vendors as well as internal / external stakeholders. Determine and track risk, issues, and critical actions for overall program. Responsible for conducting and communication of all status meetings and monitoring timelines while forecasting and tracking cost. I developed and enhanced team communications, presentations, and created a central repository for team program deliverables.

Achievements:

Set PMI / Agile metrics in place for program to remediate gap in deliverables, timelines, and communications.

Revised status meetings for crispness and clarity for stakeholders while keeping within project timeline.

Initiated and maintained global team meeting to discuss risks, issues, remediation, and estimated time to complete.

Created guideline documentation to ensure steps were not missed during execution and for training purposes.

Denali Advanced Integration • Redmond, WA • Feb 2020 – April 2021

Privately owned technology corporation delivering Enterprise IT solutions and services globally

Senior Project Manager / Program Manager

Responsible for successful completion of external and internal projects by utilizing PMI and Agile techniques. Confirm scope of work is well-defined, create and monitor the schedule, budget, and resource needs. Determine hardware and software needs, work with Architects and IT engineering staff to complete hospital floor plans using Bluebeam for external review and acceptance. Develop and present relevant project status information to customer teams, leadership, and partners. Assist in capacity planning and ensure seamless deployment and follow project close-out guidelines. Recruit, negotiate pricing, plan, and approve vendor schedules. Serve as liaison between all parties. Able to adjust positively to rapidly changing priorities/goals and environmental impacts.

Achievements:

Drive from start to finish the project to replace and install new devices for the wireless network at hospitals and ancillary buildings. Tasks include planning an onsite discovery visit, interviewing key stakeholders to gather pertinent information about Clinical hardware and applications being used in every area of the site. Create As-Builts drawings using the Bluebeam application for project milestone completion. I have assisted with the build-out of new spaces such as Pharmacy, Administrative and Conference rooms, IT Monitoring and Facility areas, and highly sensitive areas (ORs, Imaging, ICU, etc.). Formulate the ILSP when working in critical areas. Other tasks include:

Establish trust channels with client stakeholders using transparent and accurate up-to-date project status, including identification and mitigation of risks, issues, and roadblocks. Proactively listen and maintain objectivity to understand multiple perspectives and manage group dynamics to achieve positive outcomes. Drive and manage service quality and institute improvements to the delivery processes (change management, discovery, implementation, and monitoring, and close out).

Ensure all teams adhere to project milestones and timelines. Responsible for forecasting, scheduling, and managing IT engineering and vendor resources. Ensure each team member understands their role and responsibilities.

Coordinate access, adhering to State and Local guidelines regarding construction, delivery activities and act as escalation point for issues pertaining to service delivery, vendors, executive management, and internal teams.

Schedule and lead meetings for Sprint Planning and Reviews, external client presentations and status reviews and various other team events.

Created new repository structure for engagement deliverables and authored guidelines for colleagues to follow.

Primary lead for internal SOC2 team in preparation for certification audits Program Manager for internal SOC2 initiative. Managed a team of (9) Security engineers and worked closely with Project Sponsor, Chair, and IT Operations Manager to remediate any Security Gaps. Developed an At-A-Glance dashboard to provide Denali leadership ongoing task metrics. Establishing company-wide Security Training program by creating video training and completion tracking

Act as mentor, providing training and coaching to existing team members and/or peers to ensure high standards for delivery, documentation, and enforcement of standard methodologies.

CISCO SYSTEMS INC. · San Jose, California · Jan 2012 – Feb 2020

Technology conglomerate manufacturing and marketing networking hardware and telecommunications equipment.

Client Engagement Manager / Program Manager

Primary Engagement Manager on multiple engagements ranging in technology and client base. Program and Portfolio manager for National Healthcare Firm, Global Retail, IT Financial and Healthcare Software Firms. Accountable for accurate financial reporting, resource recruitment and management, on-time Service Deliverables and establishing strong client trust and communication. Assist the account team in recognizing additional client opportunities and in engagement renewal efforts. Skilled in PMI core competencies. Successfully ran multiple small to large complex engagements with various technology verticals including LAN/WAN/WLAN, UC/UCS, Security, ACI, Optical and Cloud-based engagements. Prepare and present financials, prepare client and vendor invoices, responsible for equipment inventory, ordering, shipping, and storage. Train and mentor internal project management co-workers.

Achievements:

Managed 3-year 20M engagement for National Healthcare LAN/WAN/WLAN refresh project as the Program Manager.

Collected in-depth data prior to onsite discovery visits. I worked with site IT staff, department heads and leads, facilities, low-voltage, and third-party vendors. Identification of hospital equipment in use, clinical applications used, and special handling instructions were researched and included.

Responsible for low voltage vendor selection, contract negotiations, change management process, scheduling work with sites and departments and invoice approval.

Worked hand-in-hand with IT department, facility managers, charge nurses, doctors, and site leadership in all phases, including kick-off war room and subsequent weekly status meetings. Responsible for access, shipping and handling of all equipment including CAT6 cabling, end-to-end termination verification and PRIME updates.

Developed remediation plan for five state regions establishing client relations and managing projects from start to completion. Implemented solutions with client IT departments and Cisco engineers to complete projects on schedule.

Lead project manager on Architectural rebuild for 18 months on large State client. Sites included design/remodel of existing sites and new buildings office and working areas as well as infrastructure. A 6-prong approach (Site Visit, Project Design, Cost Pricing, Pre-Construct, Construction and Project Close-Out) was utilized. Project required alignment with other PMs, client IT department, State, construction vendors and internal management as it was part of a multi-engagement. Responsible for presenting new floor layouts, establish MACD process and follow equipment disposal requirements.

Implemented and re-designed MetaCloud product for Service Provider Engagement. Resolved data storage security issues to complete project by schedule deadline.

Designed Access DB Tracker to review project details for Service Provider team.

Created and organized annual global contest to promote Inclusion and Diversity Projects to recruit global talent and foster Executive Management engagement. Initial contest grew by 151% for the second year.

Revitalized multiple regions in PGW/HW Swap project working with vendors and internal teams to identify gaps, schedule client reviews, and adjust project for client freeze periods. Completed project on time and under budget.

Earned Agile, ITIL, and advanced certification in Data and Network Security to enhance professional abilities and credentials.

Used multiple platforms for task related responsibilities such as: Jira, Microsoft Office Tools, G Suite tools, Smartsheet, BOX, ServiceNow, Primavera, and various online tools.

CISCO SYSTEMS, INC · San Jose, California · Dec 2007 – Jan 2012

Technology conglomerate manufacturing and marketing networking hardware and telecommunications equipment.

Business / Data Analyst Consultant

Deployed advanced services including NOS, Cloud, CASA, MVNO, Route / Switch, Data Center, Data Storage and Monitoring, Unified Communications, Mobility, Security, Prime, HCS and Business Alignment Workshops. Served as Cisco technology Subject Matter Expert providing project deliverables and metrics planning including timelines, budgets, resource management, and reporting. Developed project planning and scheduling, secured resources, established partners, and reporting to stakeholders and executive management. Provided project staffing and updated tools for precise time reporting and tracking for NCEs, vendors, partners, and subcontractors. Supported Oracle Project implementation assisting Finance, GDS, GSP, SMEs, Sales, and Customer Service to ensure project set up, scheduling, and corporate communications. Assisted in Oracle Project database cleanup and Data Migration process working as Level One and Two program support for roll-out. Supported design and roll-out of CSAT processes and client follow-up. Reviewed more than 150 projects for data quality and compliance. Directed project set up, implementation, revenue, and cost forecasting, CSAT participation, and closure. Supported co-worker’s engagements as substitute Project Manager. Performed Front Office documentation and maintained AT&T Transaction Project Database. Prepared financial reporting queries and reports for distribution to internal Cisco teams. Mapped workflow processes and identified gaps to assist PMs in budgeting and decision making. Documentation of work processes for Best Practices and project scoping for Sweeps Process submission.

Achievements:

Tasked as Global BIBC supporting reporting initiatives and developing business process design recommendations, testing, and roll out tracking. Prepared ad-hoc reports and updates to identify and correct OP issues and served as System Administrator for Remedy 7.

Served as Project Closures Team Lead since 2009 supporting Service Provider, GET and the ENT South teams.

Prepared Technical Design documents for Cisco customer service and support.

Updated Cisco CSAT tool and processes with Tiger team for beta testing and rollout.

Supported Converged Support Model combining TSS and AS contracts into Cisco’s largest contract forming 22 discrete networks into a single entity. Documented a process guide for the successful contract implementation.

Developed PM training for OP, DCP, Primavera 6, CSATs, OTL, project closures and timesheet administration.

Created Collaborative Work Plan guide with PM’s. Maintained NOS Executive Dashboard and established team workspace for collection of project data.

Implemented US and Canadian Project Audit processes and performed project audits.

Served on Steering Committee developing WWSP Best Practices and initiatives.

Directed Oracle Projects with Finance, GDS, GSP, SAMs, Sales and Customer Service to set up, manage, and close projects.

Performed Level 1 and Level 2 program support for Oracle Project roll-out, served as Remedy 7 Systems Administrator for BIBC Queue, and led database cleanup and Data Migration process.

EDUCATION

Bachelor of Science in Science, Math, and Computers

Penn State University, State College, Pennsylvania

Master of Project Management: May 2013

George Washington University, Washington, DC

PROFESSIONAL TRAINING

Project Management Professional: August 2011

ITIL3 Certification: March 2013

Cisco Green Belt Security Training: November 2014

Agile/Scrum Master Certification: October 2016

Change Management Practitioner: June 2024

AFFILIATIONS

Project Management Institute

Scrum Alliance

COMPUTER SKILLS

Microsoft Office, Google Suite, Various Enterprise Project Portfolio Management Software, Bluebeam and CAD, Programming Skills, Hospital Applications, Smartsheet and Remedy Administrator, Accounting Software, PeopleSoft, Oracle, Azure, ServiceNow, Confluence, JIRA, Tableau, Cloud-based Repositories, OKTA, SharePoint, Doc Exchange

PUBLICATIONS / PRESENTATIONS

How to Manage Successful Virtual Teams

Are You GUILTY?

Making Your Bed the Right Way,

Corporate Practices to Assist/Retain Employees with Special Needs Children / Elderly Caregivers,

Hiring Military Employees and Retaining Them / Best Practices for Corporations,

Maximizing the Customer Satisfaction Survey Presentations

How Change Management Can Improve Project Success

Advanced Service Division Presentation / Best Practice Training

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