Loss Prevention Customer Service

Norton Daley

**********@*****.*** 754-***-**** Fort Lauderdale, FL

SUMMARY

Seasoned professional with 21 years in loss prevention and customer service management, seeking a Customer Services Supervisor role. Skilled in investigation, operational controls, and team leadership, with a proven track record in enhancing customer experience. Managed and trained security teams, demonstrating strong communication and problem-solving abilities.

WORK EXPERIENCE

Fanatics Authentic Miramar, FL

Loss Prevention Safety Specialist Mar 2022 - Present

• Develop and deploy loss prevention strategies to safeguard company assets and reduce financial losses.

• Conduct comprehensive audits and investigations to identify and address sources of inventory discrepancies and asset misappropriation.

• Implement continuous surveillance and inventory monitoring practices to detect and investigate irregular activities. Esis Insurance Sunrise, FL

Claims Adjuster Jan 2022 - Apr 2022

• Conducted thorough investigations to ascertain coverage and assess property loss claims, ensuring accurate and fair adjustments.

• Collaborated with clients and agents to negotiate claim settlements, fostering positive relationships and trust.

• Managed the end-to-end customer claims experience, prioritizing clear communication and effective resolution of claims.

Neiman Marcus

Shipping and Receiving Associate Oct 2020 - Jan 2022

• Managed meticulous documentation and verification of incoming and outgoing merchandise, ensuring accuracy and compliance with inventory standards.

• Conducted comprehensive coordination of shipping and receiving tasks, including unpacking, product verification, and systematic placement in designated warehouse areas.

• Executed order fulfillment duties, including the retrieval, packaging, and preparation of shipping documents for customer orders, maintaining a focus on efficiency and customer satisfaction. Loss Prevention Investigator Jan 2018 - Jan 2022

• Conducted thorough investigations into associate misconduct utilizing physical surveillance techniques and online database research.

• Supported the loss prevention team with the apprehension of shoplifters and collaborated in ongoing investigations.

• Worked alongside store management to enhance loss prevention strategies and operational controls, contributing to reduced shrinkage.

• Analyzed weekly compliance and shortage reports to identify vulnerabilities and advised store teams on improving associate performance and customer service impact. Cyhawk Security Group

Site Supervisor May 2015 - Jan 2018

• Oversaw daily operational activities, ensuring adherence to established site policies and procedures.

• Conducted training for new security personnel and implemented necessary disciplinary measures, maintaining team compliance and performance standards.

Kohl's Department Stores

Loss Prevention Officer Mar 2011 - Apr 2015

• Investigated potential internal losses through physical surveillance and database research, contributing to team efforts in mitigating financial discrepancies.

• Collaborated with management to implement strategies that decreased inventory shortages and enhanced operational efficiencies.

• Coordinated with the store team in annual inventory procedures and trained loss prevention staff on compliance with organizational standards and protocols.

Sears

Loss Prevention Agent 2008 - 2011

• Supported loss prevention initiatives by collaborating with the team to apprehend and investigate shoplifting incidents.

• Reviewed and summarized weekly compliance and shortage reports to identify areas vulnerable to asset theft.

• Executed monthly assessments of key performance indicators to evaluate and enhance daily operational security. Target Department Stores

Loss Prevention Agent 2005 - 2007

• Led thorough investigations into internal theft by conducting physical surveillance and leveraging online databases, resulting in the identification and resolution of multiple loss incidents.

• Collaborated with store management to refine loss prevention strategies and operational controls, contributing to a consistent reduction in shrinkage levels.

Gap Inc

Loss Prevention Supervisor 2003 - 2005

• Oversaw a team of loss prevention personnel, executing investigations using physical surveillance and digital research tools to deter theft and ensure store security.

• Collaborated with management to implement strategies that successfully minimized inventory loss and enhanced procedural compliance.

EDUCATION

Ebbets Field High School

High School Diploma

1999

CERTIFICATIONS

Forklift Certification January 2022 to January 2024 6-20 All Lines License January 2022 to January 2024 CPR March 2022 to March 2024

SKILLS

Data Collection • Forklift • Freight Experience • Loss Prevention • Packaging • Security • Shipping & Receiving • Surveillance • Warehouse Experience • Merchandising • Assembly • Databases • Quality Assurance • CCTV • Load & Unload • Driving • Supervising Experience • Analysis Skills • Microsoft Excel • Store Management Experience • Pallet Jack • Management • Retail Management • Inventory Control • English • Logistics • Communication Skills • Freight • Negotiation • Fraud • Organizational Skills • Customer Service • Workers' Compensation • Report Writing

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