Customer Service Insurance Agent
Resume:
JoAnn Garza
Cell#: 817-***-****
********@*****.***
Objective
Inspired job seeker, anxious to obtain a Remote Customer Service position to help achieve company goals. Reliable employee, with advanced communications skills and good judgement. Organized, dependable and willingness to take on added responsibilities to meet team goals. Initiate and maintain a full-time position that offers professional challenges. Worked from home the past 2 years, developed excellent time management and problem solving exceptional investigational skills. Education 8/1973 – 6/1977 Skills
Trimble Tech High Customer service
1003 W Cannon St Data entry
Ft. Worth, TX 76104 Microsoft 365 Office
Work History
Anthem Insurance, Inc/CA 12/2020 – 03/2024 Member Service Representative I Inbound/outbound Medical Insurance calls. Built Rapport and collaborated with members on how their claims will pay out. Find Doctors, made Doctors appointments, obtained any needed documents, Medical Records, Preauthorization’s. Interacted and educated members with online tools and company application. Goosehead/Prescott Ins., Mansfield, TX 4/2016 - 5/2020 Licensed Insurance Agent Built energy and enthusiasm in a fast-paced environment. Developed and administered courteous and effective working relationships. Interacted with respect, friendliness and willing to help wherever needed. Investigated member renewal rates with resolutions if premium increased. Member update requests, quoting, writing and Binding Home and Auto Insurance policies.
Allstate/M Erwin Agency, Grand Prairie, TX 7/2015 - 4/2016 Licensed Insurance Agent Built relationships with members. Promote and administered new and different insurance requests/updates. Explored new value opportunities to advance the Insurance Agency’s reputation and Brand. Quoting/Writing Home, Auto, Life, Commercial Auto and Small Business policies. Collected premium payments. Chat assist. Allstate/Prescott Insurance, Grand Prairie, TX 11/2014 -7/2015 Licensed Insurance Agent Built relationships with members. Promote and administered new and different insurance requests/updates Explored new value opportunities to advance the Insurance Agency’s reputation and Brand. Quoting/Writing Home, Auto, Life.
References: Mark Erwin, 2100 N Hwy 360 Ste. 106A, Grand Prairie, TX 75050 Work# 972-***-****, prior employer
Elizabeth Dickrell, 3804 Eagles Nest, Burleson, TX, 76058 Phone# 484-***-****, personal friend, 14 years
P J Anaya, 2820 Fairway Drive, Ft. Worth, TX 76119 Phone# 682-***-****, personal friend, 50 plus years
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