Weirton, WV *****
************@*****.***
Rachel Hawthorne
SKILLS
MS Word, Excel, PowerPoint, Access, Outlook,Teams, Web Ex. Ability to answer and transfer large amounts of calls promptly. Excellent oral and written communication skills.
Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus EXPERIENCE
Aetna/CVS Health, Moon TWP— Eligibility Consultant March 2019- Present
● Use multiple systems to research, work, and update members demographic information while using complex problem solving skills to determine enrollment based changes to member location.
● Research and verify Medicare and Medicaid Eligibility for Medicare Advantage plans and processing according to CMS guidelines.
● Analyze Reports and communicate results with team and clients
● Ability to reconcile enrollment issues with enrollees. Basils Sports Bar, Weirton— Server/Bartender
March 2014- June 2019
● Knowledge of troubleshooting/Problem solving
● Taking accurate orders while maintaining sales
● Health and Hygiene Protocols
● Responsible Service of Alcohol Standards
Ohio AIDS Resource Cebter, Columbus— Testing Counselor September 2013- March 2014
● Tested Clients for HIV/STD’S. Helped clients find medical care, financial help, and support groups. Answered calls for the Hotline and directed clients where they needed to go.
● Helped organize fundraising.
● Earned excellent ratings on office reviews for my complete employment.
● Recognized for high-quality work, and organizational strengths. EDUCATION
West Virginia Northern, Weirton— Associates in Psychology 2015-2017, Weirton
References available upon request