Human Resources Patient Access

Abigail Leubin

********@*****.*** 814-***-**** Erie, PA www.linkedin.com/in/abigail-leubin

EDUCATION

Slippery Rock University of Pennsylvania Slippery Rock, PA May 2024 Bachelor of Science: Healthcare Administration and Management GPA: 3.5 Dean’s List Minor: Public Health

EXPERIENCE

Human Resources Summer Associate June 2024 - Present UPMC Hamot Erie, PA

• Develop and implement effective recruitment sourcing strategies to attract top talent

• Route candidates through Taleo by reviewing resumes, scheduling interviews, and posting job positions

• Coordinate employee events while actively participating in them to promote a positive workplace environment and strengthen team unity

Patient Access Coordinator May 2023 – March 2024

Allegheny Health Network Grove City, PA

• Registered patients for outpatient, ambulatory, and emergency departments by validating patient demographic data, verifying medical benefits and insurance, and obtaining relevant clinical data to ensure that all patient data is entered accurately into EPIC

• Analyzed patient financial responsibilities by calculating estimates, collecting liabilities, and administering post-payment transactions

• Delivered positive patient experiences by warmly greeting patients and having casual interactions to guarantee a friendly, supportive environment

Pediatric Operations of Administration Otolaryngology Intern December 2023 - January 2024 UPMC Children’s Hospital Pittsburgh, PA

• Oversaw the operations of surgeries and other departments by working alongside patient access teams, improvement specialists, and human resources

• Managed paperwork by organizing information by dates and times and faxing documentation to PCPs

• Participated in meetings across various departments/divisions Customer Service Associate August 2018 – April 2023 Wegmans Food Company Erie, PA

• Engaged in positive customer service by handling transactions, discounting products, and bagging groceries

• Multitasked in the produce and floral department by stocking shelves, managing inventory, answering phone calls, and completing online orders for arrangements

• Assemble Instacart orders by shopping for the customer, placing the items into appropriate storage, labeling them for the specific customer, and delivering them to their car PROFESSIONAL DEVELOPMENT

Active Member, Future Healthcare Leaders Slippery Rock University January 2023 – May 2024 Active Member, PA Public Health Association Slippery Rock University January 2023 – May 2024 Job Shadow, UPMC Pittsburgh, PA 2023 – 2024

• Observed internal operations of UPMC Passavant and rotated through various departments at UPMC WorkPartners

Job Shadow, Allegheny Health Network Grove City, PA October 2023 – November 2023

• Explored various departments such as Finance, Patient Experience, Quality and Safety CERTIFICATIONS

Basic Certificate for Quality and Safety Institute for Healthcare Improvement November 2023

• Completed 18 hours of online learning in the areas of improvement capability, patient safety, leadership, person and family-centered care, and triple aim for populations

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