Front Desk Customer Service

John L. Tuerff

*** ********* ******, ********, ** 68005 Telephone: 402-***-**** e-mail: *******@*****.*** Experience

Marriott Residence Inn – Omaha, Nebraska November 2023 – Present Front Desk Representative

• 12 story downtown all-suite hotel. Responsible for checking in and out guests for short and long term stays, where I always present the best in customer service in order to enhance the guest experience. Manage guest requests and complaints in a timely and positive outcome. Assist in all facets of daily operations. Work with Fosse and Bonvoy Rewards.

Marriott Fairfield Inn – Council Bluff, Iowa July 2023 – November 2023 Front Desk Supervisor

• Trained and managed a team to develop the best guest experience. Oversaw guest requests and complaints, in addition to housekeeping and food and beverage. Trained staff on Fosse and Bonvoy Rewards. Marriott Courtyard LaVista – Omaha, Nebraska February 2023 – May 2023 Front Desk Representative

• 350 room property handling guest services, managing all special requests in a timely, professional manner. Reviewed arrival report and responsible for special group requests, 3rd party reservations. Training and worked on Marriott Fosse. (Left due to back issues and have since been diagnosed back to healthy) Hampton Inn and Homewood Suites by Hilton – Omaha, Nebraska November 2021 – May 2022 Operations Supervisor

• Oversee front desk operations for two properties, managing guest services, handling all guest inquiries and requests, training staff to anticipate guest needs in order to enhance the experience. Holidy Inn Express and Suites – Council Bluff, Iowa April 2021 – September 2021 Front Desk Clerk/Night Audit

• Checked in and out guests using Opera systems, took reservations, assisted with laundry and breakfast set-up as well as assisted guests with requests while presenting the best in customer service. Omaha Steaks – Omaha, Nebraska March 2015 – November 2019 Seasonal Direct Sales Representative

• Called on prospective and previous customers promoting specials and building sales. National Bank of Kansas City - GAAC – Omaha, Nebraska February 2009 – December 2011 Auditor

• Conducted on-site meetings with auto dealers who finance with National Bank of Kansas City

• Completed physical inventories to confirm accuracy and confirmed condition of collateral.

• Responsible for collecting payments on vehicles sold and evaluate their business practices.

• Trained dealers on how to buy vehicles wisely, as well as how to utilize other outlets to increase sales.

• Consulted new clientele on floor planning programs. Manheim Omaha Auto Auction – OVE (Online Vehicle Exchange) - Omaha Nebraska Sales Coordinator September 2005 – October 2008

• Revitalized the wholesale automobile online sales site to set sales record in increase of sales by 311% in 2008.

• Managed lines of communication within organization, creating a positive customer experience for dealers

• Sales contacts made with dealers in South Dakota and Iowa promoting Manheim Omaha Auto Auction

• Developed marketing strategies to promote large dealer sales.

• Coordinated sales between buyers and sellers on sale day for bids short of asking price.

• Managed exhibits at local and statewide conventions in Nebraska and Iowa Lincoln Auto Auction - Waverly, Nebraska

Fleet and Lease Manager August 2004 – September 2005

• Assisted in managing day-to-day operations.

• Developed improved work strategies to increase productivity and revenues while decreasing expenses.

• Prospected new business on local and national level Dealers Auto Auction of Nebraska – Lincoln, Nebraska Fleet/ Lease/ Operations Manager July 2001 – June 2004

• Responsible for day-to-day operations, managing schedules and payroll.

• Prospected new business on location and national level Adesa Auto Auctions – St. Louis, Missouri

Operations Manager October 1999 – June 2001

• Managed and controlled sales and marketing, reconditioning, mechanical, transportation and lot operations

• Conducted monthly Department Manager meetings to effectively communicate special sales events to ensure high quality customer service without increasing expenses. Northwoods Adventures – Brookfield, Wisconsin

Owner & President February 1998 – October 1999

• Provided vacation brokerage services to owners of private lake homes in Northern Wisconsin

• Marketed over 120 properties through use of website, trade shows and print advertising. Manheim Milwaukee Auto Auction – Caledonia, Wisconsin August 1995 – February 1998 Factory Sales Manager

• Managed staff of 20 in set up of sale of approximately 2000 vehicles per month

• Managed expenses and details for GM and Ford accounts Assistant Fleet/Lease Manager

• Assisted in management of 30 employees in set up and sale of approximately 1100 vehicles per week.

• Ensured adherence to strict policies while ensuring delivery of superior customer service. Management Trainee

• Coordinated the development of new Finance Department

• Evaluated dealers for financial approval.

• Coordinated the collection of Accounts Receivable General Motors Acceptance Corporation October 1990 – August 1995 Remarketing Coordinator – Brookfield, Wisconsin

• Coordinated with Auction personnel the evaluation of repossessions and off-lease vehicles for sale.

• Authorized mechanical and physical repairs when needed to obtain maximum sale price for vehicles. Account Representative - Lincolnshire, Illinois

• Evaluated past due accounts for collection activity, utilizing telephone and personal contact to bring account current, using repossession as a last resort.

• Performed physical audits on vehicle dealerships in the Chicago region, analyzing dealer records to ensure adherence of company guidelines. Collected past due payments. Education

Bachelor of Science. Hotel and Restaurant Management, Minor in Speech and Marketing, Concentration in Culinary Arts. University of Wisconsin Stout – Menomonie, Wisconsin

Contact this candidate