Operations Manager - Retail & General Manager - Restaurants
Resume:
******** Salmiya, Kuwait
Indian Retail & Hospitality Professional
* Hiring, training, and supervising retail Managers & staffs to ensure they deliver excellent customer service, meet sales targets, and uphold operational standards. ANOOP SOMANADHAN
OPERATIONS MANAGER
CONTACT
*********@*****.***
PROFILE SUMMARY
Operations Manager with over 15 years of experience driving revenue performance, growth and service excellence for well established organizations. Proven expertise in executing robust strategies, managing large budgets and improving processes that result in reduced costs, higher quality and greater yield. Instrumental in overseeing multi-venues and controlling costs.
PROFESSIONAL EXPERIENCE
Operations Manager - Retail
Safari House Gen Trading Co. Nov 2017– Present
* Overseeing day-to-day operations of the retail store(s), ensuring smooth functioning, adherence to company policies and procedures, and maintaining high standards of customer service.
* Implementing effective inventory control measures to minimize stockouts, overstock situations, and shrinkage. Monitoring inventory levels, conducting regular audits, and coordinating with suppliers to ensure timely replenishment.
* Identifying opportunities for process improvement and operational efficiency. Implementing streamlined procedures, systems, and technologies to optimize productivity and reduce costs.
* Ensuring seamless integration and coordination of operations across multiple channels ( Online & Offline ) for unified customer experience.
* Collaborating with senior management to develop long-term strategic plans and objectives for the retail operation. Contributing insights and recommendations to support business growth and expansion initiatives.
Wagamama London. September 2007– Dec 2011
General Manager - Restaurants
Olive Garden & Red Lobster- Americana. Jan 2012– Nov 2017
* Ensuring high levels of customer satisfaction by addressing customer concerns, maintaining a welcoming atmosphere, and overseeing the quality of food and service.
* Ensuring all food and beverages meet the restaurant's quality standards and comply with health and safety regulations. Conducting regular inspections and audits to maintain cleanliness and sanitation standards.
* Collaborating with chefs and other team members to create and update menus that appeal to customers and reflect current culinary trends. Monitoring customer feedback and sales data to make informed decisions about menu offerings.
* Developing and implementing marketing strategies to attract customers and increase sales.
* Monitoring expenses, controlling costs, and maximizing profitability. This may involve budgeting, forecasting, and analyzing financial reports to identify areas for improvement. Service Manager - Restaurants
* Ensuring excellent customer service is provided to guests. This involves greeting customers, handling complaints, and ensuring that customers have a positive experience.
* Encouraging upselling of menu items and promoting special offers or events to maximize revenue.
* Providing ongoing training and development opportunities for FOH staff to enhance their skills and improve performance.
* Monitoring sales, managing cash handling procedures, and ensuring that all transactions are accurately recorded.
* Monitoring the quality of food and service to ensure that it meets the restaurant's standards. Food & Beverage Assistant - Hotels
Oberoi Hotels & Resorts. June 2006– August 2007
* Providing excellent customer service to hotel guests by taking orders, serving food and beverages, and attending to any special requests
* Having a good understanding of the menu offerings, including ingredients, preparation methods, and any special promotions or deals, in order to assist guests with their selections. 2007
2009
2003
2006
* Leadership
* Business Analysis
* Multi- tasking
* Result oriented
* Strategic Planning
* Training & Development
* Attention to detail
Awarded Leadership in excellence from Darden Inc USA Mr Harvey Dulku
Retail Director - Safari House Gen Trading Co.
******@****************.***
Full - Available
EDUCATION
* Supporting the F&B team during special events, banquets, or conferences held at the hotel by setting up event spaces, serving guests, and assisting with any additional tasks as needed.
* Adhering to health and safety regulations, including proper food handling and storage procedures, to ensure the safety and well-being of guests and staff. Awarded HACCP & Food safety certification from ANSI-NSF International REFERENCES
DRIVING LICENSE
MBA - Operations
Buckinghamshire New University. England
Bsc Hotel Management & Administration
IHM Pusa. India
SKILLS
HONORS & AWARDS
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