Senior Customer Service Consultant
Resume:
Goal-driven senior customer
service consultant
Possess strong knowledge in
Microsoft Excel,
Committed in providing
support to ensure top
with four (4) years of experience in
telecommunication account
(Verizon).
Php, ASP, MySQL and Visual Basic.
quality products and services.
Education
Work Experience
BS Information Technology
Responsibilities:
Central Mindanao University
2015
Answer incoming messages, respond to
Maintain tracking of customer
Audit messaging reports
Conduct training for newly employed
Coach/mentor junior agents in the team
Answer Customer Thru Phone and Email
customer’s inquiries as well as manage
and resolve their complaints
Documentation and Audits
conversations by documenting all
messaging information according to
standard operating procedures
Training and Development
agents
Senior Customer Service Consultant
Continuum Global Solutions Inc
November 2015 – August 2020
Contact Me
About Me
****************@*****.***
linkedin.com/johniriklogronio
Victor's Subdivision,
Carmen, Cagayan de Oro City 9000
JOHN IRIK
LOGRONIO
Customer support specialist
Top T-Bay Supervisor for December 2018
Top T-Bay Supervisor for March 2019
Top T-Bay Supervisor for April 2019
Top Team Lead for League of Champs for
July 2019
Accomplishments:
Quality Evaluator
Concentrix
August 2021 - Present
Contact this candidate