Customer Service Social Media

DEBORAH ROSADO

Phenix City, AL *****

Cell: 203-***-**** ● *************@*****.***

Leadership by providing Purpose, Direction, and Motivation

HOSPITALITY PROFESSIONAL

Committed to success, Chef and Culinary Arts Instructor with over 10 years of leadership experience. Executed specific training while managing, sustaining, and exceedingly successful restaurant operations and culinary school requirements.

FUNDAMENTAL QUALIFICATIONS

Excellent Time Management

Strong Organizational Skills

Strategic Planning

Culturally Diverse

Customer Service Relations

Meticulous and Proven Leader

Conflict Resolution

Skillful Communicator

Knowledgeable Mentor/Trainer

Effective Team Builder

Organizational Leadership

Proven Interpersonal

Communication Skills

RELEVANT EXPERIENCE

Bilingual- professionally fluent in both English and Spanish.

ESL Teacher – LVA School Danbury, CT 2022 – 2024

Teaches English at all levels (beginner to advanced) to a diverse group of adult students willing to put in the effort needed to grow in life and their careers.

Social Media Coordinator - Hotel and Restaurant La Jamaca Remote 2019 - 2022

Manages Social Media Accounts to generate inbound traffic and increase brand awareness.

Collaborates with the owner to implement strategies for business growth.

Sales Associate - Macy’s Danbury, CT 2012 – 2015

Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Effectively communicates with customers, peers, and management. Capable of multi-tasking while being attentive to customers and remaining flexible to the needs of the business. Takes the initiative independent of direct supervision.

Successfully learned systems and procedures to enhance selling efficiencies and complete support duties, demonstrating outstanding customer service, organization, and selling skills.

Hotel and Restaurant Manager - Hotel and Restaurant La Jamaca Lajas. PR 2005-2010

Interviewed, hired, scheduled, and led all restaurant staff.

Effectively trained, mentored, guided, and communicated information to employees in customer service, marketing, and public relations, which equipped the team with the necessary tools to achieve growth in the hotel and hospitality industry, focusing on food and beverage.

Skillfully monitored, scheduled, and coordinated assets for an appearance at various public events.

Culinary Arts Instructor - Instituto Banca y Comercio Lajas, PR 2007-2008

Thought serves safety, sanitation, nutrition, and culinary skills to students pursuing a career in Culinary Arts.

Worked with diverse students and possessed sensitivity toward students’ cultural needs.

Executive Chef - Hotel and Restaurant La Jamaca Lajas. PR 2005-2010

Exercised improvements on local cuisine, created menus and original recipes, lowered costs on inventory, and increased revenue for the business.

EDUCATION

Instituto Banca y Comercio Lajas, PR Diploma Awarded

A.A.S, Culinary Arts – 4.0 GPA

Columbia College Columbia, MO Degree Awarded

B.A. Criminal Justice – 3.62 GPA

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