Office Manager / Customer Service Rep./ Receptionist
Resume:
Brandy Cavalier
Metairie, LA *****
**********@*****.***
I'm a multi-skilled team player with a strong background in management and customer service. I work well independently and in teams, anything necessary to get the assignments complete. I'm always eager to learn new skills and apply the skills that I excel at into new tasks. I'm a very fast learner and really enjoys multi-tasking. I am also proficient in Microsoft Word, Excel, and Outlook.
Willing to relocate: Anywhere
Authorized to work in the US for any employer.
Work Experience
Tax Preparer
A & B Tax Solutions - New Orleans,La
January 2016 to April 2023
•Prepared more than 75 tax return per season for both businesses and individual customers.
• Used TurboTax, FreeTaxUSA, and Jackson Hewitt to prepare 1040A, 1099, & 1040EZ forms with impeccable accuracy.
• Reviewed clients W-2's, supplementary income, & expense documents to prepare tax returns with minimum liability.
• Practiced due diligence with all of my clients.
Server
Copeland's Spirit of New Orleans - Metairie, LA
January 2019 to November 2021
• Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
• Suggested menu choices such as specials and appetizers to increase sales and meet up sale target.
• Used POS system to accurately input orders and process payments.
• Trained new employees in restaurant procedures and customer service standards.
• Handled multiple tables at once.
• Went above and beyond to ensure that all guests were completely satisfied throughout their entire dining experience.
Front Office Manager/Receptionist
Belle-Vue Medical Center - New Orleans, LA
March 2012 to November 2018
• Supervised and coordinated the work of the entire clinic in a fast pace and demanding environment.
• Standardized office procedures, regulated communication by creating a filing system, and carefully delegated and oversaw administrative tasks.
• Assessed work, retrained, and coached on improvement strategies and identified and closed employees skill gaps.
• Aided in compliance management and regularly checked documentation records, and employees work.
• Trained new employees in office practices and procedures.
Customer Service Rep./Cashier
Walmart - Harvey, LA
August 2009 to June 2012
• Handled all payment transactions and maintained a balanced drawer to facilitate large purchases
• Restocked merchandise and cleaned store before shift to improve product visibility.
• Increased customer satisfaction ratings by providing prompt and accurate service.
• Handled all soft complaints by customers and issued credits for returned merchandise.
• Collaborated with team members and cross trained employees in different positions and departments.
Housekeeper
TROPICAL CLEANERS - Grand Isle, LA
May 2005 to June 2009
• Cleaned vacation rentals and private residences in a fast pace so that all rentals are ready for 3p.m. check in.
• Sanitized, cleaned, and maintained restrooms, bedrooms, kitchen, dining room, living room, hallways, and stairwells.
• Changed, washed, stored linen, and remade beds.
• Restocked all supplies and made lists of things needed for each rental.
• Washed dishes and clothes.
• Emptied garbage, swept, mopped, and vacuumed floors.
• Trained new employees on the proper and fastest way to complete all their jobs before the daily deadline.
Education
Diploma
L.W. Higgins High School - Marrero, LA
August 1997 to May 2000
Skills
• Cash Handling
• Time Management
• Cleaning
• Serving Experience
• Front desk
• Food Preparation
• Food handling
• Cashiering
• Computer literacy
• Sales
• Payroll
• POS
• Tax Experience
• Food Safety
• Leadership
• Sanitation
• Office Management
• Restaurant Experience
• Bartending
• Host/Hostess
• Customer Service
• Microsoft Office
• Accounts Payable
• Food Service
• Organizational Skills
• Upselling
• Microsoft Excel
• Microsoft Outlook
• Management
Contact this candidate