Leadership skills Strategic management and planning Research Teamwo
Resume:
RACHEL DUNCAN
Sanger, TX *****
********.**@*****.***
Educated formally at UNT and bring ten plus years of various management roles. Driven, and self-motivated professional with a passion for learning. Truly love growing my knowledge and understanding of varying skills. Results oriented with a proven track record of working collaboratively with team members to achieve goals. Experienced in varied roles in office, service industry, and construction settings; and, adept at effectively managing all operations.
● Exceptional organizational, time management and planning skills.
● Resourceful self-starter, detail-oriented, adaptable, and enjoys new challenges
● Ability to motivate self and employees to perform to maximum potential.
● Proven ability to handle stress, make decisions and meet deadlines.
● Strong interpersonal and communication skills with clients, staff, employees..
● Easily form and foster relationships which leads to returning clients, loyalty, and trust.
EXPERIENCE
11/2023- current
Construction Assistant
Brickey Demo and Construction LLC
Sanger, TX 76227
● Keep calendar current with quotes, call backs, scheduled, completed, invoiced,and Paid
● Work as a hand for projects as needed: demolition, paint, stain, texture, cleanup, etc
● Answer calls, respond to internet requests for new clients in need; and follow up.
● Meet with clients to discuss their needs and desired outcome of the project to bid.
● Obtain information: scope, expectation, needs/wants, and their budget for proposal. 08/2020-05/2023
Owner/Managing Partner
ConstrucTX LLC
Georgetown, TX 76227
● Coordinate calendar and logistics for project/jobs: crews, material, lodging, equipment, specifics for unusual projects.
● Pull permits when needed before work begins; and compliance with building codes, HOA, and safety codes.
● Accountable for vetting subcontractors, trade professionals, and other workers involved in the project.
● Bid/quote projects: Before the project is in a general contractor’s hands they have to bid on it. The project owner will send out a request for proposal (RFP), request for quote
(RFQ) or an invitation to bid (ITB) package.
● Oversee job site coordination /schedule with contracts general conditions. Manage ongoing budget, supplements, activities based on weather & project timeline/needs, material drops, subcontractors schedules
● Order materials: ensure they arrive where/when needed and correct for PO
● Input all information for P&L sheet: costs of project such as labor, materials, equipment rentals, etc.
● Form/foster relationships with clients and subcontractors. 8/2017-5/2019
Returned to college to obtain degrees
02/2016-6/2017
Contract Administrative Assistant
sEAMs Coordinator
DFW Airport- Contract: Terminal D, B, E
● Lead on getting safety meetings/training programs complete for DFW and OSHA regulation compliance for field employees
● Implemented new procedures for service personnel to log work needed, completed and properly track inventory used on each job and inventory number - Entered in CRM
● Dispatch mechanic for service/maintenance through CRM system- provide informed actions to take: order parts, no use or OK W
● Seams administrator (Enterprise Asset Management system) Coordination and data entry for EMR contracted terminals
2/2015-12/2015
Operations Manager/Bar Staff Manager
Mellow Mushroom- McKinney
● Hire/termination for all restaurant employees, coordinated 8 weeks of community outreach, job fair, and interviews for jobseekers
● Held 6 week comprehensive sessions learning/training with team for hired employees before soft opening
● Consultant on all pre-operational market analysis and competitor surveys; provided information for evaluation of pricing and comparison analysis to set margins/goals.
● Schedule of all 140 staff members and catered events weekly 02/2014-10/2015
Marketing Consultant
Southern Villas Apartment Homes- Dallas
● Greeted prospective and current residents, vendors, and guests and provided with complete and attentive service.
● Completed verification process and paperwork for all accepted applicants for new residence
● Conducted tours of the property and amenities.
● Provided information regarding the surrounding area: restaurants, shopping, schools, etc.
● Completed market analysis and competitor surveys; provided up to date information for evaluation of pricing and special discounts.
● Maintained a clean and orderly atmosphere throughout the property.
● Improved level of hospitality and customer service in the leasing office.
● Documented lead and prospect information.
06/2010 – 11/2013
Cocktail Waitress
Ringo’s Pub – Shops Of Legacy
● Greeted customers and offered complete and attentive service.
● Assisted the team in preparing and serving orders as needed.
● Maintained section during entirety of shift (keeping separate checks, timely service of food and beverage, providing organized and clean environment for guests).
● Kept knowledge of the menu and drink selection up-to-date to provide answers or suggestions for guests when needed.
06/10-05/11
VIP Cocktail Waitress
Loft 610 Urban Restaurant and Lounge
● Established and maintain steady clientele through unmatched rapport, appreciation and recognition of returning clients.
● Provided superior customer service, ensuring all needs of guests were met promptly, while maintaining urban upbeat atmosphere.
● Made immediate, responsible decisions regarding requests of guests to improve their experience
9/07-07/10
Restaurant Manager
PF Chang’s China Bistro - Grapevine, TX 76051
● Promoted to promoted to training manager at 6 months and Bar Manager within one year of employment,
● Responsible for all P&L aspects- bar, sales and labor control for 120k/week store.
● Organized, booked, and scheduled outside catering jobs.
● Responsible for all staffing: interviews, hiring, termination, training, and scheduling
● Scheduled TABC, OSHA, Food Safety Inspection compliance and staff training 5/03-07/07
Food & Beverage Director-
Lantana Golf Club- Private- Lantana, TX
● Supervised hiring, termination, scheduling, and coordination up to 60 employees.
● Responsible for inventory management for all food goods, alcohol, and supplies for the club.
● Monitored P&L: input daily metrics for inventory and cost control; improved waste by 14% after 2 months
● Organized and executed events with 40-200 guests for banquets, weddings, golf outings, weddings and special events.
● Assisted Member Relations Director to coordinate details for member and all booked events held at Lantana:
2/01- 05/03
Loss Prevention Auditor
Sally’s Beauty C- Corporate Office Denton, TX
● Maintained database with current information for use by all departments
● Completed background checks, cross referenced records of employees
● Reviewed store records generated possible threat reports for Area managers in a timely manner; submitted analysis data for managers, staff and gathered support data
● Conducted investigations, reports, audits, and identified patterns of theft in store locations across the country.
ADDITIONAL SKILLS
o Experienced with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
o Very comfortable using the internet, answering telephones, and corresponding by email, Zoom, Meet, Duo
o Proficient in the use of all general office equipment and currently available technology EDUCATION
● 2017
Northlake College- Las Cominas
Associates of Arts, Emphasis in Psychology
Graduation Date: May 2017
● 2017-2019
UNIVERSITY OF NORTH TEXAS
BS: Integrated Studies-
Business Management, Sociology &
Public Administration
Graduation Date: May 2019
CERTIFICATE
UNT and State of Texas:
Conflict Resolution / Mediation (No expiration)
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